Operations Manager – Strategic Workforce

4 weeks ago

Singapore ZHONG YUE (PTE. LTD.) Full time
Roles & Responsibilities

Position Overview

Giggle Hospitality is seeking a Senior Operations Manager to lead and optimize the strategic deployment of a high-performing hospitality workforce to premier hotel partners. This role is instrumental in driving operational excellence, elevating client engagement, and spearheading workforce efficiency.

The ideal candidate will possess strong leadership capabilities, extensive hospitality operations experience, and a deep understanding of workforce solutions within the luxury hospitality sector. This role demands a proactive approach to client relationship management, service quality enhancement, and large-scale event execution, ensuring Giggle Hospitality remains the preferred partner for elite hotels.

Key Responsibilities1. Strategic Workforce Management & Optimization
  • Oversee the recruitment, training, and performance management of a large-scale, part-time hospitality workforce to ensure seamless deployment across partner hotels.
  • Develop and implement workforce allocation strategies that enhance service delivery, optimize labor costs, and maintain high service standards.
  • Leverage data-driven insights to forecast demand, ensure staffing efficiency, and enhance operational productivity.
2. High-Level Client Engagement & Business Growth
  • Serve as the primary liaison for Giggle's C-suite and senior hotel management teams, fostering long-term partnerships.
  • Conduct business reviews with clients, identifying pain points and presenting customized workforce solutions.
  • Drive revenue growth by identifying opportunities for expanding workforce solutions to additional hospitality partners.
3. Operational Leadership & Large-Scale Event Execution
  • Spearhead the end-to-end execution of high-profile hospitality deployments, ensuring smooth operations during large-scale events.
  • Conduct real-time operational oversight to troubleshoot challenges and maintain exceptional service levels.
  • Lead cross-functional collaboration with hotel teams to align staffing needs with brand expectations.
4. Quality Assurance & Service Excellence
  • Develop and enforce SOPs and service standards to maintain consistency in workforce performance.
  • Conduct post-deployment evaluations to gather insights and implement continuous improvements.
  • Leverage technology-driven workforce management tools to optimize scheduling, payroll, and operational tracking.
5. Weekend Leadership & Peak Period Oversight
  • Provide on-ground leadership during peak operational periods, ensuring high-touch client engagement and staff support.
  • Implement crisis management strategies to swiftly address unexpected operational challenges.
Qualifications & Experience

Bachelor's Degree / Diploma in Hospitality Management, Business Administration, or related field.
8+ years of experience in hospitality operations, workforce management, or a similar leadership role.
Strong business acumen, with experience in client engagement and revenue optimization.
Proven ability to manage large-scale workforce operations, preferably in a luxury hospitality setting.
Experience working with workforce management platforms, scheduling systems, and data analytics tools.

Skills & Competencies

Strategic leadership – ability to drive business growth and workforce efficiency.
Client relationship management – expertise in high-touch engagement with senior stakeholders.
Operational excellence – ensuring smooth execution of workforce deployment.
Data-driven decision-making – using analytics to optimize performance and labor costs.
Problem-solving mindset – proactive and quick thinking under pressure.

Why Join Giggle Hospitality?

Leadership Opportunity: Play a key role in revolutionizing workforce solutions for the hospitality industry.
High-Impact Role: Work closely with leading hotel brands to shape workforce strategy.
Career Growth: Competitive salary with opportunities for expansion into senior leadership.
Innovative Environment: Be part of a company transforming hospitality staffing with cutting-edge solutions.

Tell employers what skills you have

Leadership
Operational Excellence
Quality Assurance
Business Acumen
Relationship Management
Administration
Hospitality Management
Workforce Management
Revenue Growth
Crisis Management
Scheduling
Service Excellence
Hotel Management
Data Analytics
Performance Management
Hospitality

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