Executive / Senior Assistant, Business Office

1 week ago

Singapore DOCTOR ANYWHERE OPERATIONS PTE. LTD. Full time
About therole

We are seeking anExecutive/Senior Assistant, BusinessOffice

The ideal candidate willhave a high level of integrity and professionalism in all tasks,and will demonstrate strong curiosity and a desire for continuouslearning and development. He/she shall also be comfortable workingin a dynamic environment with limitedsupervision.

Candidates must becomfortable working on a shift basis and commit to thefollowing:
  • Monday toThursday, working 9-hour shifts (8am to 6pm or 11am to 9pm), asrostered), with a mandatory 1-hour break in between.
  • Friday, working 8-hour shifts (8am to 5pm or 12pm to 9pm,as rostered), with a mandatory 1-hour break in between.
  • To be on-call on weekends (Saturday or Sunday) and PublicHolidays for deployments to other locations whennecessary.
  • Dynamic on-site working venue,being deployed to various locations should the need arises,including our clinics and mobileevents.
Prior experience inhealthcare administration will be helpful. In this role, you willhave the opportunity to be rotated to various work locations withinGeneral Health Services (GHS) to understand itsoperations.

This role reports directly to theSenior Manager, AncillaryServices

A summaryof the key responsibilities are asfollows:
  • Accuratelysubmit necessary medical claims via national insurance, third partyadministrator and DA platforms, while liaising with relevantparties to address any claims issues and ensure timelyreimbursement.
  • Manage and track impairment forservices rendered that cannot be claimed from insurance, ensuringaccurate reporting and prompt follow-up action wherenecessary.
  • Assist with billing processes,including keeping track of amounts due and following up onoutstanding payments.
  • Design, maintain andupdate internal tracking and monitoring systems for improvedefficiency.
  • Assist in generating and sendingof medical reports to clients, ensuring timely and accurateuploading to DA platforms.
  • Be rotated tovarious work locations within General Health Services (GHS) tosupport day-to-day operations as needed, including:
    • Physical clinics: Handle registration of patients,schedule medical appointments, dispense medication and consumables,payment collection and discharging.
    • Mobileclinic:
      • Liaise with clients to fulfil theirhome-based healthcare services needs with DA.
      • Assist with preparatory work and on the day operationsfor on-site health-screening events.
    • Assist with logistics handling across GHSdivision including liaising on the delivery of medication topatients, stock take, organizing and restocking of drugs andconsumables and any other items required.
  • Identify, recommend, and implement workflowimprovements to enhance operational efficiency of the BusinessOffice team.
  • Train junior staff members,ensuring they are equipped with necessary knowledge and skills toperform their duties effectively.
  • Responsiblefor self-development by attending in-house courses during workingor non-working hours.
  • To carry out any otherduties and responsibilities as assigned by thesupervisor/manager.
Aboutyou
  • Meticulous and akeen eye for details
  • Computer literate withbasic proficiency in using emails and Microsoft Suite (Word, Excel)and Google Sheets.
  • Good working knowledge ofPlato is advantageous.
  • Ability to adapt to afast-paced, dynamic environment with a proactive and collaborativemindset.
  • Comfortable working independently ondaily tasks and taking initiative when required.
  • Strong team player with the ability to workcollaboratively with team members.
  • Experiencein a tech start-up and high-growth environment in aplus.
  • Fresh graduates are welcome toapply.
  • Additional requirements for the seniorposition:
    • 1-2 years of healthcare experienceis preferred.
    • Proven track record in customerservice.
    • Intermediate to advanced proficiencyin Google Suite or Microsoft Suite applications, including GoogleSheets and Excel.
    • Strong knowledge of medicalinsurance processes and national claim procedures isadvantageous.
    • Basic understanding of medicalterminology, medication, and consumables is beneficial.

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