Manager /​​Assistant Manager​ (Programme Management and Operations)

4 weeks ago

Singapore PSB ACADEMY PTE. LTD. Full time
Roles & Responsibilities

Student Management, Planning and Operational Management

  • Perform full spectrum of student services administration, including but not limited to:
  • Organise, conduct orientation and pre-enrolment for new students
  • Ensure full preparation before the start of a new term.
  • Ensure that PEs work closely with CMs to resolve international student issues.
  • Manage escalated students' queries and issues pertaining to SFS (assigned portfolio); STP renewals / VISA applications.
  • Ensure students' attendance is monitored across all assigned portfolio programmes.
  • Coordinate class visits and student survey results to understand students' needs.
  • Ensure proper preparation and follow through of re-module, re-exam, deferments, withdrawals, programme transfer etc.
  • Oversee and ensure students' information is updated in all systems.
  • Monitor and prepare information for student pass renewal.
  • Monitor student payment of course fees other than 1st instalment payment and application fees.
  • Oversee overall planning of examination matters to ensure smooth graduation of students.
  • Ensure timely processing of renewal of student pass, system updates, invoicing, purchases, etc.
  • Ensure on-time graduation, on-time revenue recognition, credit note and refunds done promptly for effective cost management.
  • Monitor student progression status and meet progression rate targets.
  • Counsel students with problems.
  • Manage escalated complain cases from students and parents and ensure proper closure
  • Liaise with corporate partners on students' administrative matters in partners' programmes.

Financial Management

  • Oversee and ensure that follow-up with students on payment matters are done promptly.
  • Assist AD (Ops) / Director with Budget planning (In the area of direct costs).

Quality Assurance

  • Assist RO to ensure and monitor SFS assigned portfolio maintains full compliance of all EduTrust, ISO and ERF requirements.
  • Support internal audits where necessary.
  • Maintain quality standards in relation to Edutrust and ISO compliance.

General

  • Oversee and manage a team of PEs for all operational functions and work with AD (Ops) on operational matters / reports.
  • Oversee team's performance in terms of efficient operational efforts.
  • Work as an individual/team to achieve organization goals.

Others

  • Any other ad-hoc duties as required by the company from time to time.

Requirements

  • Degree In any discipline.
  • 5-7 years with a minimum of 1 year of supervisory role and have relevant working experience in education sector.
  • Able to plan, prioritize and organize own work independently to achieve agreed results and, at times, under pressure.
  • Good oral and written communication skills.
  • Strong team player and demonstrate ability to liaise and network with internal and external stakeholders.
  • Excellent administrative and organizational skills with good level of numeracy, accuracy and attention to detail.
  • Good understanding of higher education qualifications.
  • Good working knowledge of Microsoft Office applications including Word, PowerPoint and Excel.
  • Knowledge and experience in using resource optimization tools is an added advantage.
  • Prior experience in the private education sector preferred.
  • Must be able to work on rostered shift hours (If necessary).
Tell employers what skills you have

Higher Education
Numeracy
Microsoft Office
Financial Management
Quality Assurance
Cost Management
ISO
Invoicing
Administration
PowerPoint
Attention to Detail
Pressure
Audits
Team Player
Revenue Recognition

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