Assistant Manager, Programme Management
5 days ago
The successful candidate will be responsible for all operational aspects of programme management and delivery of the assigned programmes.
Main Responsibilities:- End-to-end programme management and delivery, from responding to customer enquiries, lead management, processing of course applications and funding compliance paperwork, to onsite support and liaising with different stakeholders.
- Prompt and professional follow-up with enquiries from prospective clients/participants to ensure positive experience.
- Able to prioritize roles and tasks when handling multiple programmes and high volume of applications with tight timelines.
- Able to handle unexpected situations that may arise just before or during programme delivery, and possess effective communications and problem-solving skills to resolve the situation.
- Comfortable with technology and able to pivot to online platform or hybrid learning modes on short notice when required.
- Understand Skillsfuture funding framework to ensure compliance with SSG guidelines and regulations.
- Understand how to use data collected from programmes to draw insights, improve operations and reporting, and make decisions.
- Bachelor's degree in any discipline.
- At least 4 years' work experience, in programme management, event management, or customer service role, preferably from a fast-paced large organization or educational/CET environment.
- Proficient in office software including MS Office, Zoom, Teams.
- Excellent interpersonal and communication skills (both verbal and written).
- Ability to work independently, as well as in a team.
- Able to multi-task in a fast-paced environment and pay attention to details.
- Pleasant disposition and professional demeanor.
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