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Manager (Programme Management and Operations)

1 week ago

Singapore PSB Academy Full time

Oversee Operations, Student Management, Planning & Study Tours
Oversee overall planning of programmes (including Study Tours), schedules and admission.
Coordinate with internal and external stake holders on systems and processes to ensure smooth operations of Strategic Business Unit’s (SBU) programmes.
Manage the implementation of new initiatives, policies, and procedures, as well as the integration into departmental processes.
Improve and implement department processes and streamlining of processes to ensure operational efficiency and timeliness.
Ensure students attendance is monitored tightly and student pass matters are settled promptly.
Ensure that all programmes and student matters are resolved smoothly and promptly.
Ensure all Study Tours proposals, necessary planning and processing are completed.
Programme Management
Perform full spectrum of student services administration, including but not limited to:
Organise, conduct orientation and pre-enrolment for new students
Coordinate class visits and student survey results to understand students’ needs.
Ensure proper preparation and follow through of re-module, re-exam, deferments, withdrawals, programme transfer etc.
Oversee and ensure students’ information is updated in all systems.
Monitor and prepare information for student pass renewal.
Support in planning of examination to ensure smooth graduation of students.
Ensure timely processing of renewal of student pass, system updates, payments etc.
Counsel students with problems
Student Management & Experience
Discipline/Counsel students with problems - low attendance, class behaviour etc.
Manage parents on feedback together with CMs (where needed) and communicate with them on need basis.
Oversee deferment/withdrawal and identify early issues as well as propose improvements.
Ensure an effective and timely resolution to feedback.
Oversee student experience within the SBU and put in place actions to improve it.
Team and performance management
Oversee team’s performance in terms of efficient intake start and completion, on-time revenue recognition, revenue generation and cost management.
Ensure team delivers operational efficiency and effectiveness and see if new initiatives should be explored to deliver better outcomes at business unit level as well as organization level.
Quality Assurance
Ensure SBU maintains compliance of all EduTrust, ISO and ERF requirements.
Support internal audits where necessary.
Budget Planning and P & L responsibility
Oversee Budget Planning for the SBU.
Ensure close monitoring of revenue and costs.
Ensure timely processing of payments to vendors etc.
Others
Oversee progression planning from programmes within business unit.
Strategise and operationalize initiatives on improving progressing rate from within business unit as well as across business unit.
Work closely with ISR and MCC to support marketing events such as open house, agent conference, webinars to showcase psb academy.
Any other ad-hoc duties as required by RO or company from time to time.
Requirements
Degree In any discipline.
5-7 years with a minimum of 1 year of supervisory role and have relevant working experience in education sector.
Able to plan, prioritize and organize own work independently to achieve agreed results and, at times, under pressure.
Operational efficiency and timeliness
Able to multi-task and lead different teams at same time
Patient and willing to work with students and parents.
Positive and willing to champion the team to drive to excellence.
Open to change and new initiatives.
Possess good communication and interpersonal skills
Bilingual in both English and Chinese
Prior experience in the private education sector preferred.
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