Merchant Relations Officer

1 week ago

Singapore GOOD JOB CREATIONS (SINGAPORE) PTE. LTD. Full time
Roles & Responsibilities

[Job ID: 1093959]

We are looking for a motivated and detail-oriented Merchant Relations Officer to join our dynamic team. This role is ideal for individuals who thrive in a fast-paced environment and are passionate about supporting merchant operations and payment processes.

As a member of the Operations team, you will manage merchant onboarding, support ongoing account activities, oversee cross-border payment processing, drive process improvements, maintain operational documentation, and collaborate across teams to ensure excellent client service.

  • Manage the full merchant onboarding process, including account assessments, KYC verification, contract execution, stakeholder meetings, and technical system setup.
  • Provide continuous post-onboarding support, addressing merchant queries and resolving both ad hoc and recurring operational issues.
  • Conduct regular account reviews to ensure compliance, enhance operational efficiency, and drive sustained business performance.
  • Process cross-border payments with accuracy and timeliness.
  • Troubleshoot and resolve payment-related issues to ensure smooth transaction flows and minimal disruption to operations.
  • Identify operational inefficiencies and contribute to process improvements and workflow optimization.
  • Work closely with project teams and cross-functional departments to implement system enhancements and support operational initiatives.
  • Prepare and maintain comprehensive records and reports related to merchant activities and operational performance.
  • Draft, review, and update Standard Operating Procedures (SOPs) for all key operational processes.
  • Stay up to date with industry developments, regulatory updates, and advancements in payment technologies.
  • Perform other administrative and operational tasks as needed to support the broader business functions.

Requirements:

  • 1–2 years of relevant work experience in a similar role
  • Proficient in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook
  • Capable of working independently while also collaborating well with cross-functional teams
  • Strong verbal and written communication skills, with solid analytical and problem-solving abilities
  • Prior experience or familiarity with payment platforms, API integration, or system integration is a plus

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Sandy Ng Mei Qi

EA Personnel Registration Number: R24125475

EA License No.: 07C5771

Tell employers what skills you have

Outlook
Merchant Acquiring
Microsoft Office
Merchant Services
system
System Integration
Project Planning
PowerPoint
Compliance
bank transactions
Transaction Services
Debit Card Transactions
E-payments
Excel
Card Transactions
KYC
Transactional Banking
Payment gateway

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