Executive, Customer Service Booking

2 weeks ago

Singapore OCEAN NETWORK EXPRESS (SINGAPORE) PTE. LTD. Full time
Roles & Responsibilities

About the role

You will be responsible for providing exceptional customer service to our clients, processing their container bookings efficiently and ensuring seamless operations. This is a full-time permanent role based in the Singapore.

What you'll be doing

  • To handle customer inquiries and bookings related to ocean freight services and processing their booking requests in a timely manner.
  • To coordinate with local and overseas stakeholders for successful execution of customer bookings.
  • To monitor and manage booking data by identifying and addressing to any issues without cost impact to the company.
  • To provide regular updates to customers on the status of their shipments and ensuring accurate records and reports are maintained as required.
  • To monitor and follow-up on special cargo, including detention, payment and terminal transmissions etc.
  • To liaise with the Marketing team for space control matters.
  • To participate in project and continuous improvement initiatives for enhancing customer experience and operational efficiency.
  • To perform any other duties as assigned.

What we're looking for

  • Preferably candidates who possess a Diploma in Shipping-related disciplines.
  • Candidates with at least two years of relevant working experience in a similar role will have an added advantage.
  • Proficient in Google suite applications, MS Office such as Excel and Word applications.
  • Experience in analytics or Live Chat functions will be an added advantage.
  • Possess good communication and interpersonal skills.
  • Ability to work independently in a fast-paced environment.
  • Self-motivated, result-oriented and resilient.

*Only shortlisted candidates will be notified.

About the Company

Ocean Network Express (ONE) is a global leader in the shipping industry, consistently ranked among the top 10 carriers worldwide. As a subsidiary of this powerhouse, we are driven by our commitment to exceptional customer service and a sustainable future. We believe in creating a positive impact, both for our clients and our community, which is why we proudly hold the Company of Good with 3 Hearts of Accreditation.

Tell employers what skills you have

Microsoft Excel
Customer Experience
Ability To Work Independently
Interpersonal Skills
Ocean Freight
Results Oriented
Google Applications
Attention to Details
Team Player
Shipping
Customer Service Experience

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