Customer Service Executive, Booking

Singapore

**DRIVING CONNECTIVITY**

**Chart your Course with PIL**

With over 55 years of leadership in the global shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions. If you’re fueled by pioneering ideas, enjoy challenging the status quo, and are determined to make a significant impact, PIL wants you as a part of our dynamic community of maritime professionals.

At PIL, we provide local experiences with a global reach. With our headquarters in Singapore, and services offered at over 500 locations in 90 countries, you will have ample opportunities to work with colleagues from different cultures and communities.

**Get On Board for a Dynamic and Purposeful Career**

We are seeking an experienced Executive to join our Customer Service team. You will be responsible to attend and support our customer accounts’ queries, working with both external parties and internal teams to ensure all inquiries are attended to in a timely manner.

**Key Responsibilities**:

- Ensure that customers inquires and concerns are addressed promptly and effectively.
- Monitor and evaluate customer service interactions to maintain high levels of customers’ satisfaction and report back to Reporting Manager.
- Work closely with sales & other internal stakeholders ie. Share Service Team, local ops, t/s, documentation and HQ - Cargo Flow team, Dangerous Goods desk.
- Updating weekly forecast accurately.
- Performing vessel closure.
- Work with external stakeholders (Customers) and HQ (Cargo Flow Management Team).
- Liaising with internal stakeholders (Shared Service Team/Slot Team/Operation/Logistics/Finance) to ensure bookings are fulfilled smoothly.
- Responding to customer inquiries.
- Customer support and problem resolution.
- Providing a high level of customer service to ensure a positive experience.
- Ensuring smooth functioning of booking procedure.

**MUST HAVE**:

- Diploma in Business, Management or any related discipline
- Minimum 2 years of experience in Customer Service
- Proficiency in PowerPoint & Excel.
- Strong communication and interpersonal skills.
- Problem-solving abilities and customer-centric mindset

**WE VALUE**:

- Ability to prioritize and manage multiple responsibilities
- Willingness to consider new ideas and perspectives.
- A team player with positive working attitude, good communication and effective collaboration across departments.

**Why Join Us**:

- Be part of a leading global carrier with a strong focus on sustainability and innovation.
- Work in a dynamic and collaborative environment.
- Opportunities for professional growth and development.

**Application Process**:
**About Us**

Incorporated in 1967, Pacific International Lines (PIL) is ranked 12th among the world’s top container shipping lines and is also the largest home-grown carrier in Southeast Asia. Based in Singapore, PIL is a global carrier with a focus on Asia, China, Africa, the Middle East, Latin America, Oceania, and the Pacific Islands.

Together with its affiliated companies Mariana Express Lines (MELL) and Malaysia Shipping Corporation, PIL serves customers at over 500 locations in more than 90 countries worldwide with a fleet of 100 container and multi-purpose vessels.

Apart from the core liner shipping business, PIL also has several other business units such as container manufacturing, depot, and logistics services.

PIL strives to meet the needs of its customers by providing value-adding services such as intermodal, breakbulk, and reefer services delivered on innovative technological platforms. With its focus on “Driving Connectivity” and commitment to achieving Net Zero by 2050, PIL aims to be an efficient, sustainable, and future-ready shipping line.

Pacific International Lines (PIL) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.