
Product Technical Support Engineer
4 weeks ago
Key Accountabilities:
- Involvement in vehicle navigation and project commissioning, testing, and troubleshooting
- On-site hardware and software troubleshooting
- Work closely with the customer's engineering team to provide technical consultation and on- and off-site support
- Advise customers/dealers for all warranty issues
- Conduct technical investigation and ensure prompt closure
- Review technical challenges and propose suitable technical solutions
- Liaise with factory central support team to address product support issues
- Provide technical training to dealers/customers
- Provide technical training to internal technical staff
- Any other ad-hoc duties as assigned by superior
Education & Experience
- Degree in Electrical / Mechanical / Mechatronic Engineering, or
- Diploma in Engineering field with 10 years of working experience
- At least 5 years of hands-on experience with container handling equipment (e.g., Rubber-tyred gantry, Quay cranes, Straddle carriers, Container handlers, Forklifts, Terminal tractors)
- Good knowledge in high voltage systems, engines, transmissions, hydraulics, and electrical systems
- Background in Control Systems and/or Mechatronics is a plus
- Team player with strong problem-solving skills
- Excellent interpersonal and communication skills
- Must be independent and possess initiative
- Able to work closely with internal stakeholders and provide technical support
- Willingness to travel is required
Chan Chee Meng
EA 07C3069
R1110620
Factory
Hydraulics
Troubleshooting
Hardware
Ability To Work Independently
Customer Support
Investigation
Electrical
Technical Training
Project Management
Warranty
Communication Skills
Team Player
Voltage
Manufacturing
Electrical Engineering
Commissioning
Technical Support
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