
Technical Support Engineer
2 weeks ago
**A. Identification**
- **Purpose**:To provide on-site and remote technical support to the sales team, including product demonstrations, installations, training, and repairs, across the designated region.
**B. Main Missions**
- **Technical Sales Support**:Assist sales representatives in identifying and closing sales opportunities.
Conduct product demonstrations, trials, and proof-of-concept evaluations for potential customers.
Provide technical expertise and guidance to customers throughout the sales process.
Participate in sales activities such as exhibitions, roadshows, and customer visits.
- **Customer Support**:Provide on-site and remote installation, training, and technical support to customers.
Troubleshoot and resolve technical issues related to product operation and performance.
- **Market Intelligence**:Conduct market research and competitive analysis to identify new opportunities and trends.
Gather customer feedback and market intelligence to inform product development and marketing strategies.
- **Professional Development**:Maintain a high level of technical expertise by attending training courses and staying abreast of industry developments.
**C. Profile Request**
- **Education**:Diploma or Bachelor's degree in Engineering (e.g., Mechanical, Electrical, Mechatronics, Optical Engineering) with a strong technical and business acumen.
- **Experience**:Minimum 3 years of proven experience in supporting industrial equipment, with a strong preference for experience with CNC and/or laser systems.
- **Required Skills**:Strong technical aptitude and a passion for technology.
Excellent communication, presentation, and interpersonal skills.
Ability to travel extensively and work independently.
Proficiency in using IT tools (Windows, MS Office Suite, CRM software, CAD/CAM).
Fluency in both Chinese and English.
EnviroDynamics Solutions Pte Ltd
Reg. No: R1324803
EA License No.: 12C6285
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