Technical Support Engineer

2 weeks ago

Singapore ADVANTEST (SINGAPORE) PTE. LTD. Full time

**Responsibilities**:

- Leads new ATE products/solution introduction and stabilization of the Field Service Delivery team
- Leads technical escalation support for Advantest's ATE equipment for critical technical escalations mostly from our Southeast Asian customers.
- Collaborates closely with our Global Escalation team as well as R&D to quickly provide sustainable solution to urgent customer escalations.
- Provides coaching and training to Field Service Engineers on new products support.
- Provides technical inputs to R&D for improvement for existing products as well as proposal for new design.
- Provides consultancy services to the local internal regional technical experts in Southeast Asia team.
- Work with Field Service team in their preparation of escalation reports and feedback on technical issues with regards to equipment performance to our customers.
- May deliver technical presentations at external seminars as part of advance product support.

**Job Requirement**
- Bachelor’s Degree in Electronics/ Electrical Engineering
- Possess strong leadership and good customer management skills.
- Good interpersonal and communication skills with the ability to communicate well with different levels of management internally and at our customers.
- Self-driven and motivated, able to works independently and under pressure.
- Proven systematic problem-solving skills with critical thinking to identify the root cause
- Minimum 4~5 years of Semiconductor Test equipment exposure, good foundation of electronics/electrical circuitry, basic software skill (scripting, C++) preferred

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