Director / Assistant Director, Membership & Guest Services
6 days ago
Responsibilities
- Oversee the day-to-day operations and supervision of Membership and Guest Services (MGS) functions.
- Co-ordinate with casino marketing teams to drive campaign and promotion redemptions, player retention and development.
- Lead and communicate to MGS team members on company policies and procedures, monitor and drive team performance towards achieving KPIs.
- Work closely with Compliance, Audit and IT teams to ensure regulatory and compliance protocols and processes are meticulously included and carried out
- Support the Vice President/ Assistant Vice President in the development and implementation of process improvements, systems enhancements, training programs and projects as assigned for MGS team members.
- Supervise transactions performed by MGS to ensure compliance with regulatory requirements, company policies, standard operating procedures, internal controls and service standards.
Requirements
- Diploma/Degree in Business or equivalent with proficiency in Microsoft Office applications.
- Must be able to work rotating shifts, including weekends and public holidays.
- Minimum ten years of relevant experience in a similar capacity in an integrated resort or in relevant industry and in a supervisory role.
Leadership
Microsoft Office
Provide leadership
Microsoft Excel
Customer Service Operations
Ensure compliance
Interpersonal Skills
Gaming Industry
Compliance
compliance policy
Gaming
compliance issues
front line customer service
Regulatory Requirements
Customer Services
Able To Work Independently
Monitor memberships
customer service solutions
Hospitality
Customer Service Experience
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