Guest Services Assistant

3 days ago


Singapore TEHC LEISURE PTE. LTD. Full time
Roles & Responsibilities

JOB OVERVIEW:

We're looking for a Guest Services Associate to join our team at the new golf driving range in Joo Koon. You'll be the first point of contact, greeting customers, managing bookings, and ensuring a smooth experience. If you're friendly, enthusiastic, and passionate about customer service with an interest in golf or sports, we'd love to hear from you

KEY RESPONSIBILITIES:

  • Greet and welcome guests, assist with check-ins and equipment rentals.
  • Answer calls, manage customer requests, and provide information about services, promotions, and events.
  • Maintain a clean, organized front desk and guest facilities.
  • Address guest feedback and resolve concerns promptly and professionally.
  • Promote membership packages and upsell services when appropriate.
  • Collaborate with the team to ensure smooth operations and excellent customer service.
  • Participate in ongoing training to enhance skills and knowledge.

JOB SPECIFICATIONS:

  • Available to work flexible hours, including weekends and public holidays (in-house meals provided).
  • No experience required, though prior experience in customer service or hospitality is a plus.
  • Proficiency in English and Chinese to interact with foreign customers and stakeholders.
  • Strong communication skills with a friendly, proactive, and customer-focused attitude.
  • Proficient in Microsoft Office.
Tell employers what skills you have

Front Office
Upselling
Microsoft Office
Concierge Services
Written English
Interpersonal Skills
Inventory
Golf
Hospitality Management
Customerfocused
Cashiering
Communication Skills
Team Player
Customer Service
Service Excellence
Hospitality

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