Guest Services Assistant
3 days ago
JOB OVERVIEW:
We're looking for a Guest Services Associate to join our team at the new golf driving range in Joo Koon. You'll be the first point of contact, greeting customers, managing bookings, and ensuring a smooth experience. If you're friendly, enthusiastic, and passionate about customer service with an interest in golf or sports, we'd love to hear from you
KEY RESPONSIBILITIES:
- Greet and welcome guests, assist with check-ins and equipment rentals.
- Answer calls, manage customer requests, and provide information about services, promotions, and events.
- Maintain a clean, organized front desk and guest facilities.
- Address guest feedback and resolve concerns promptly and professionally.
- Promote membership packages and upsell services when appropriate.
- Collaborate with the team to ensure smooth operations and excellent customer service.
- Participate in ongoing training to enhance skills and knowledge.
JOB SPECIFICATIONS:
- Available to work flexible hours, including weekends and public holidays (in-house meals provided).
- No experience required, though prior experience in customer service or hospitality is a plus.
- Proficiency in English and Chinese to interact with foreign customers and stakeholders.
- Strong communication skills with a friendly, proactive, and customer-focused attitude.
- Proficient in Microsoft Office.
Front Office
Upselling
Microsoft Office
Concierge Services
Written English
Interpersonal Skills
Inventory
Golf
Hospitality Management
Customerfocused
Cashiering
Communication Skills
Team Player
Customer Service
Service Excellence
Hospitality
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