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EUC Engineer

2 months ago

Singapore SERVBRIDGE INCORPORATED PTE. LTD. Full time
Roles & Responsibilities

Job Description

* To diagnose and resolve software and hardware-related incidents, including operating systems (Windows and MacOS) and across a range of standard software applications.
* To assist all our users with any logged IT-related incident.
* To take ownership of End User Computing issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible.
* To act as escalation level 2 support to the team and junior engineers.
* To escalate incidents to other support teams where necessary.
* To accurately record, update, and document requests using the ITSM system.
* To perform IMACD service requests (install, move, add, change & decommission) of IT equipment and software.
* To lead and manage team resources including scheduling and assignment where required.
* To maintain a high level of customer satisfaction at all times.
* To maintain a cordial and respectful relationship with the client's point of contact.


Job Requirement

* Minimum ITE/Diploma or equivalent education.
* Minimum 1-3 years experience with general desktop support.
* Relevant experience will be considered with training provided.
* Microsoft Certified Technology Associate is preferred.

* Possesses good and effective verbal communication skills.
* Possesses sound technical troubleshooting and problem-solving skills.
* Strong knowledge of general desktop hardware features, including PC-BIOS, Secure Boot, Boot from external devices, and Security settings.
* Ability to install, upgrade, configure, and troubleshoot Windows client or MacOS client.
* Ability to install, upgrade, configure, and troubleshoot device drivers and software applications.
* Excellent working knowledge of TCP/IP including commands like ipconfig, ping, tracert, nbtstat, nslookup, netstat, etc.
* Good working knowledge of Active Directory, PXEBoot, Multicast, Rufus, Image Capture/Deployment, etc.
* Working knowledge of Microsoft Enterprise Products like Windows Server, SQL Server, Powershell Scripting, and Azure Cloud, an advantage.
* Excellent verbal and written communication skills.
* Possesses leadership qualities and team management skills

*Preferred to have knowledge on iVanti, Bomgar (BeyondTrust), ServiceNow


Tell employers what skills you have

MacOS
Troubleshooting
Microsoft Office
Azure
Hardware
Customer Support
Scripting
Information Technology
Device Drivers
Windows Server
Netstat
SQL
Application Support
Operating Systems
Windows
ServiceNow
Scheduling
Linux

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