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Customer Service Senior Officer

2 months ago

Singapore RICHBOX MANUFACTURING (S) PTE. LTD. Full time
Roles & Responsibilities

  • Lead and Manage Customer Service Team.
  • Initiate and Manage Continuous Improvement Activities.
  • Support data processing and analysis on inventory data / transaction data.
  • Compile the relevant specification with operation team for any purchasing / sourcing.
  • Communicate and liaise with procurement team for any operational supply, equipment.
  • Attend to customer’s enquiries & complaints when required.
  • Ensuring the smooth operation & cooperation with the team members.
  • Monitoring customer service members, coordination & improvements.
  • Keep any operational documents properly.
  • Immediate reporting to direct superior upon any irregularities

Tell employers what skills you have

Microsoft Office
Microsoft Excel
Interpersonal Skills
Inventory
Purchasing
Procurement
Good Communication Skills
Freight
Communication Skills
Customer Satisfaction
Team Player
Microsoft Word
Customer Service
Sourcing
Shipping
Customer Service Experience

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