Senior Customer Service Officer
2 weeks ago
- Process and followup on customer orders;
- Able to solve customers' queries tactfully;
- Ensure to work accurately and timely as SOP and KPI
- Attend to Walk-In customers inquiries
- Ensure services provided are clearly explained to customers
- Data entry in the system
- Packing of customer items
- Ensure customers' item is safely stored
- Followup on outstanding cases
- Filing documents and customer services department administrative job
- Maintenance of the work area cleanliness
- Perform adhoc duties when assigned
Requirements:
- Minimum O levels or above or equivalent;
- At least 2 years of relevant experience;
- Good interpersonal and communication skills;
- Good customer service skills;
- Team player, willing to learn;
- Positive attitude and enthusiastic
- Sense of responsibility
- Hardworking & fast learner
- Must be able to commit for 5.5 working days: (Working on
both weekends &
public holiday is
compulsory ) - Rotating shift roster
- Ability to work under pressure in a fastchanging and demanding environment
- Proficient in Microsoft office especially Excel;
- Require to perform data entry into Chinese based system. Proficiency in Chinese is a must.
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