Customer Services Officer

2 weeks ago

Singapore THOMSON MEDICAL PTE. LTD. Full time
Roles & Responsibilities

  • Job Description:

The role of the Customer Services Officer is to provide a warm and knowledgeable experience for patients and customers at the Information Counter and within Thomson Medical Centre (TMC). The officer plays a crucial part in ensuring seamless hospital operations and maintaining a consistently high service standard for both internal and external customers. This includes handling duties delegated by the Manager of Hospitality and the Senior Manager of Guest Services.

  • Responsibilities:
  • Address walk-in and telephone inquiries at the information counter or in the lobby, offering guidance on general directions within the hospital, booking hospital tours, providing pricing information for hospital stays, etc.
  • Handle complaints/feedback professionally, if encountered.
  • Conduct maternity/hospital tours to introduce potential patients to the facilities.
  • Process walk-in membership applications.
  • Respond to Guest Services and Membership email inquiries promptly.
  • Escort patients to their respective wards, providing room orientation or guiding them to the delivery suite post-admission as needed.
  • Assist in receiving hospital items like gift packs for patients, conducting stock-takes, ensuring delivery to patients in the ward, and maintaining records of hospital inventory.
  • Offer support and cross-coverage for colleagues from Concierge, Bellhop, and Guest Services Associates during meal breaks, sick leave, annual leave, etc., when necessary.
  • Undertake any other tasks as assigned periodically.
  • Requirements:
  • Hold a GCE "N", "O" Level, or Diploma.
  • Have a minimum of 2 years' experience in the healthcare or hospitality sectors.
  • Proficient in Microsoft Excel and Word.
  • Work with precision and accuracy regarding details and factual information.
  • Demonstrate a proactive attitude in anticipating customer needs and ensuring their satisfaction.
  • Possess a pleasant and service-oriented personality.
  • Exhibit excellent communication and interpersonal skills.
  • Be independent, self-motivated, and results-driven.
  • Be a good team player.
  • Work a 5-day week with Saturday as a working day.
  • Off on 1 weekday with Sunday as the rest day.
  • Working hours: Mon to Fri 8:00 am to 5:30 pm / 8:00 am to 5:00 pm.

Tell employers about your skills:

Front Office
Microsoft Excel
Housekeeping
Interpersonal Skills
Inventory Management
Healthcare Industry
Property Management
Service Level Management
Authorization Procedures
Photography Knowledge
Transportation Coordination
Team Player Mentality
Storytelling Ability
Service Delivery Excellence
Hospitality Sector

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