customer service officer

2 weeks ago


Singapore ECSAL TECHNOLOGIES PTE. LTD. Full time
Roles & Responsibilities

Responsibilities

  • Distributor handling not limiting to procurement and customer service support
  • Provide good customer support to our corporate customers, including end-to-end management of customers' orders and requests
  • Respond promptly to customers' inquiries, including requests for quotations, service support and documentation
  • Prepare and submit quotations to customers promptly
  • Prepare and submit documents required by customers in their respective management systems
  • Proactively update customers on their order status and shipment schedules
  • Maintain accurate and updated records of spare parts price lists for customers
  • Coordinate and liaise with customers, forwarders and internal departments to fulfil customers' orders and ensure timely execution of shipments
  • Prepare and submit documentation to assist customers with custom queries
  • Work closely with internal teams to manage customers' issues & solution implementation.

Requirements

  • Degree or Diploma holder with at least 3 years of relevant working experience
  • Candidates with more years of relevant working experience will be considered for senior position with higher remuneration
  • Strong command of spoken and written English
  • Able to speak Mandarin is an advantage (to liaise with Mandarin-speaking associates)
  • Possess a customer-centric mindset
  • Meticulous & hardworking with strong organizational and analytical skills
  • Good self-drive and self-discipline with minimal supervision required and possess a 'Can Do' attitude
  • High level of integrity and can be trusted in handling confidential information
  • Able to work well in a team as well as being independent and pro-active
  • Able to work under tight schedules and handle high volume of requests, yet remain composed and positive under difficult situations
  • Able to work after office hours when required
  • Have excellent communication, interpersonal and influencing skills to integrate with people of differing backgrounds
  • Experience in managing multiple projects/engagements with short deadlines is an advantage
  • Working hours: 8.30am - 5.30pm (Mon to Fri)
  • Basic salary commensurate with experience

Interested candidates, please send in your detailed resume including your current & previous working experiences and expected salary via the "APPLY NOW" button.

We regret that only shortlisted candidates will be notified.

Tell employers what skills you have

Monitor shipments
Microsoft Office
Customer Support
client coordination
Documentation Skills
Procurement
Good Communication Skills
Team Coordination
Team Player
Customer Service
hardworking
Quotations
Able To Work Independently

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