Customer Care Officer

4 days ago


Singapore JAL YOGA INTERNATIONAL PTE. LIMITED Full time
Roles & Responsibilities

Jal Yoga International is a well established Yoga studio that has 6 studios around Singapore offering Yoga, Pilates and Barre classes an expanded to Malaysia, Indonesia, Dubai and Philippines. We are seeking a personable and detail-oriented Front Desk Associate to join our team. As a key member of our Customer Care Team, you will be the first point of contact for our clients.


Key Responsibilities:
Greet clients with warmth and professionalism upon arrival
Answer phone calls, emails, and walk-in inquiries regarding class schedules, pricing, membership packages, and general studio information
Assist members with class sign-ups, check-ins, and cancellations using the Mindbody system.
Ensure all classes are running smoothly by monitoring attendance and resolving any booking conflicts
Assist Teachers with their Personal Training bookings and assigning rooms to avoid any clashes

Administratives & Membership Retention:
Sending Personalised Welcome Message after ensuring the Profile Completeness is done
Introduce yourself, share important policies: booking, waitlist, suspension, transfer, late cancellation and no show etc
Engage and build rapport to gather early feedback and provide supportOffer Jal Care kit for medical suspension
Track and prepare Birthday Cards
Maintain existing trackers using Google Sheets
Keep track of supplies and notify the manager when inventory levels are low


Requirements:

  • O Levels or Poly Diploma on any field
  • Previous experience in a customer service or receptionist role (experience in a wellness or fitness environment is a plus).
  • Strong communication and interpersonal skills.
  • A passion for helping others and a commitment to providing outstanding customer service
  • Ability to multitask and handle a fast-paced environment
  • Reliable and punctual, with a strong work ethic.
  • Ability to work flexible hours, including early mornings, evenings, weekends, and holidays

Must be able to commit either these hours;

  • Mon - Fri 4pm - 10pm
  • Weekends from 8.30am to 5.30pm
  • 6 days requirements
  • Locations - Katong, Bukit Timah rd, Thomson, Kovan

Training will be provided.
Only applied if you are able to commit to the hours


Tell employers what skills you have

Ability to Multitask
Excellent Communication Skills
Microsoft Office
Microsoft Excel
Interpersonal Skills
Job Descriptions
Customer Care
Yoga
Good Communication Skills
Attention to Detail
Freight
Communication Skills
Team Player
Microsoft Word
Customer Service
Customer Service Experience

  • Singapore Customer Labs Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...


  • Singapore UNITED OVERSEAS INSURANCE LIMITED Full time

    Roles & ResponsibilitiesAbout the Division/DeptThe Customer Care Centre is responsible for driving customer service excellence and providing the best in-class customer service experience for all UOI customers.Job PurposeAs a Senior Customer Care Officer / Customer Care Officer, you will play a pivotal role in ensuring the highest level of customer...


  • Singapore UNITED OVERSEAS INSURANCE LIMITED Full time

    Roles & ResponsibilitiesAbout the Division/DeptThe Customer Care Centre is responsible for driving customer service excellence and providing the best in-class customer service experience for all UOI customers.Job PurposeAs a Senior Customer Care Officer / Customer Care Officer, you will play a pivotal role in ensuring the highest level of customer...

  • Customer Care Officer

    2 weeks ago


    Singapore POINT ONE TECHNOLOGY PTE. LTD. Full time $2,000 - $2,500

    We are looking for a dedicated Customer Care Officer to join our team. As the first point of contact for our valued customers, you will handle inquiries, resolve complaints, and ensure a seamless customer experience. If you thrive on problem-solving and enjoy helping others, this role is for you!Key Responsibilities:Respond to customer inquiries via phone,...

  • Customer Care Officer

    4 weeks ago


    Singapore JCO JEWELRY PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description: Management and processing of international customer orders, inquiries, feedback. Handling social media customer service. Attend to customers’s enquires, comments and feedbacks on social media platforms (Facebook, Instagram, etc) in an efficient customer-oriented manner. Coordinate with and provide...

  • Customer Care Officer

    4 months ago


    Singapore JCO JEWELRY PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description: Management and processing of international customer orders, inquiries, feedback. Handling social media customer service. Attend to customers’s enquires, comments and feedbacks on social media platforms (Facebook, Instagram, etc) in an efficient customer-oriented manner. Coordinate with and provide...


  • Singapore The Care Svc Pte Ltd Full time

    THE CARE LAUNDRY SERVICES We are a laundry and dry cleaning service in Singapore. If you love fresh clean laundry and would like to help others ease their laundry woes, we are happy to have you join us!Job Title: CUSTOMER SERVICE OFFICER (FULL-TIME)Job Duties: Manage opening and closing of store Handle customers’ enquiries, feedbacks and/or complaints...


  • Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full time

    Job OverviewThe Customer Service Representative will be responsible for handling customer inquiries and resolving issues related to hotel reservations. This role is ideal for individuals with excellent communication skills and a passion for delivering exceptional customer service.About the RoleThis position involves processing reservation requests,...

  • Care Consultant

    4 weeks ago


    Singapore AGENCY FOR INTEGRATED CARE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description Carry out assessment on client care needs in various settings such as home, hospitals, institutions to facilitate referrals and right-site clients to suitable services/care settings in a timely manner Manage the day-to-day AIC Link operations to deliver prompt and quality customer service Engage client/caregiver in...

  • Care Consultant

    4 months ago


    Singapore AGENCY FOR INTEGRATED CARE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description Carry out assessment on client care needs in various settings such as home, hospitals, institutions to facilitate referrals and right-site clients to suitable services/care settings in a timely manner Manage the day-to-day AIC Link operations to deliver prompt and quality customer service Engage client/caregiver in...


  • Singapore This is an IT support group Full time

    We are looking for a dedicated Customer Care Officer to join our team. As the first point of contact for our valued customers, you will handle inquiries, resolve complaints, and ensure a seamless customer experience. If you thrive on problem-solving and enjoy helping others, this role is for you!Key Responsibilities: Respond to customer inquiries via phone,...

  • Care Professional

    1 month ago


    Singapore AGENCY FOR INTEGRATED CARE PTE. LTD. Full time

    Agency for Integrated Care Pte. Ltd.A Leading Provider of Community Health ServicesAbout the Role:Are you a dedicated healthcare professional seeking a challenging role? Do you have a passion for delivering quality care services to individuals in need?We are looking for a Care Consultant to join our team at Agency for Integrated Care Pte. Ltd., a leading...


  • Singapore Cartrack Full time

    About the job Customer Care Officer (Singapore)Responsibility Maintaining a positive, empathetic, and professional attitude toward customers always. Explain the different applications on our platform to customers and enhance Cartracks position as the technology partner of choice. Train customers on how to derive the most value from our Software-as-a-Service...

  • Customer Care Officer

    4 weeks ago


    Singapore EDUGROVE MANDARIN ENRICHMENT CENTRE PTE. LTD. Full time

    Roles & ResponsibilitiesMultiple work locations at Pasir Ris, Tampines, Katong, Ang Mo Kio, Woodleigh, Sengkang, and Choa Chu KangJob Highlights We offer attractive salary and incentives We provide opportunities for career advancement We provide healthcare and medical benefitsJob DescriptionIf you have a warm personality, value good customer service,...

  • Customer Care Officer

    3 months ago


    Singapore EDUGROVE MANDARIN ENRICHMENT CENTRE PTE. LTD. Full time

    Roles & ResponsibilitiesMultiple work locations at Pasir Ris, Tampines, Katong, Ang Mo Kio, Woodleigh, Sengkang, and Choa Chu KangJob Highlights We offer attractive salary and incentives We provide opportunities for career advancement We provide healthcare and medical benefitsJob DescriptionIf you have a warm personality, value good customer service,...

  • Admin Assistant

    3 weeks ago


    Singapore ACTIVE GLOBAL RESPITE CARE PTE. LTD. Full time

    Roles & ResponsibilitiesDuties & Responsibilities: Administration of onboarding of clients to service. Scheduling of staff to clients based on needs and requests. Handling client inquiries about the service. Invoicing, tracking and ensuring prompt payment of service. Assist in handling client complaints. Home Care attendance, invoice, subsidy tracking...

  • Admin Assistant

    7 months ago


    Singapore ACTIVE GLOBAL RESPITE CARE PTE. LTD. Full time

    Roles & ResponsibilitiesDuties & Responsibilities: Administration of onboarding of clients to service. Scheduling of staff to clients based on needs and requests. Handling client inquiries about the service. Invoicing, tracking and ensuring prompt payment of service. Assist in handling client complaints. Home Care attendance, invoice, subsidy tracking...


  • Singapore Montfort Care Full time

    COMPANY DESCRIPTION Montfort Care is a vibrant workplace with a supportive culture where collaboration and camaraderie thrive. Our teams are highly cooperative, and colleagues genuinely care for each other. We celebrate diversity and innovation, united by our three core values: Dare to be Different, Teamwork, and CHIONG!Expect a dynamic and fast-paced...


  • Singapore RECRUIT EXPRESS PTE LTD Full time

    Roles & ResponsibilitiesJob Description: Manage customer’s enquiries from our digital platforms (voice and/or non-voice) and ensure customer enquiries are resolved to achieve customer satisfaction Handling customer's enquiries and complaints (High consumption, bill presentation, account opening and termination, bill adjustment, etc) Ensure productivity...


  • Singapore RECRUIT EXPRESS PTE LTD Full time

    Roles & ResponsibilitiesJob Description: Manage customer’s enquiries from our digital platforms (voice and/or non-voice) and ensure customer enquiries are resolved to achieve customer satisfaction Handling customer's enquiries and complaints (High consumption, bill presentation, account opening and termination, bill adjustment, etc) Ensure productivity...