Care Consultant

4 months ago

Singapore AGENCY FOR INTEGRATED CARE PTE. LTD. Full time
Roles & Responsibilities

Job Description

  • Carry out assessment on client care needs in various settings such as home, hospitals, institutions to facilitate referrals and right-site clients to suitable services/care settings in a timely manner
  • Manage the day-to-day AIC Link operations to deliver prompt and quality customer service
  • Engage client/caregiver in identifying client’s care needs and wishes, formulate care/service plans and linking client to service provision
  • Assess and match relevant financial schemes and facilitate application to support client’s care expenses
  • Solicit feedback from clients/caregivers for service standards review and improve customer satisfaction
  • Liaise with hospitals, referring entities and service providers in facilitating placement of clients to the desired services/care facilities
  • Participate in case discussion or client/family conference with relevant stakeholders
  • Participate, collaborate and contribute to initiatives/projects/events
  • Assist/contribute as subject matter expert for the continuous improvement to system, process and service
  • Collate data, monitor trends of referrals and identify possible service gap
  • Ensure proper documentation of all transactions into the IT system or/and case notes

Requirements

  • Professional qualification in Nursing or Allied Health disciplines relevant to the job
  • At least 3 years of experience in related field in acute and/or community healthcare settings in Singapore
  • Knowledge in geriatrics, community services and financial schemes will be an advantage
  • Proficient in Microsoft Office (Word, excel, powerpoint)
  • Good problem solving skills and attention to detail
  • Pro-active work attitude with good interpersonal, communication and organizational skills
  • Good collaborator who is able to work effectively and harmoniously with internal and external stakeholders
  • Keep abreast on the various clinical assessment tools, community services and schemes
  • Able to work independently, multitask effectively under pressure and highly adaptable to changes
  • Able to comply to process/manuals, advisories, guidelines, policies, legislations/Acts relevant to healthcare and the area of work
  • Successful candidate may be required to carry out the above-mentioned duties in either AIC HQ or hospital setting

Tell employers what skills you have

Customer Relationship
Referrals
Hospitals
Healthcare
Purchasing
Application Development
Customer Care
Attention to Detail
Pressure
Nursing
Customer Satisfaction
Customer Service
Adaptable to Changes
Able To Work Independently

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