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This is an IT support group | Customer Care Officer

2 weeks ago


Singapore This is an IT support group Full time

We are looking for a dedicated
Customer Care Officer
to join our team. As the first point of contact for our valued customers, you will handle inquiries, resolve complaints, and ensure a seamless customer experience. If you thrive on problem-solving and enjoy helping others, this role is for you
Key Responsibilities:
Respond to customer inquiries via phone, in person, and chat promptly and professionally.
Resolve issues by providing accurate information or escalating as needed.
Maintain detailed and accurate records of customer interactions.
Collaborate with internal teams to ensure quick and efficient resolutions.
Identify opportunities to improve the customer experience.
Meet performance metrics, including response times and customer satisfaction scores.
Qualifications:
High school diploma.
Proven experience in customer service or a related role.
Strong communication and interpersonal skills.
Proficiency with CRM systems and basic office tools (e.g., Microsoft Office).
Excellent problem-solving skills and ability to stay calm under pressure.
Multitasking and organizational skills.
Able to speak English/Chinese as you are required to communicate with the technical team and support team.
5.5 days work week.
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