Customer Care Officer

4 weeks ago


Singapore JCO JEWELRY PTE. LTD. Full time
Roles & Responsibilities

Job Description:

  • Management and processing of international customer orders, inquiries, feedback.
  • Handling social media customer service. Attend to customers’s enquires, comments and feedbacks on social media platforms (Facebook, Instagram, etc) in an efficient customer-oriented manner.
  • Coordinate with and provide support to customers and respective departments.
  • Ability to communicate effectively, resolve conflicts and handle customer complaints
  • Ability to perform operational duties and team project responsibilities
  • Assist in social media outreach and marketing activities
  • Miscellaneous operational and administrative duties

Requirements:

  • Preferably with at least 1-year relevant experience
  • Excellent customer service skills, spoken, written ability
  • Possess good analytical abilities with interpersonal skills.

Job information:

  • Full-time, 5 days work
  • Office hours: 9 - 6pm
  • 2mins walk from Tai Seng mrt
  • Medical Insurance
  • Variable Bonus
  • Birthday Leave
  • Staff Discounts
  • Positive work environment with exciting welfare programs
  • Excellent Career growth
  • Collaborative work culture

Tell employers what skills you have

Customer Service Skills
Microsoft Excel
Dashboard
Social Media
Interpersonal Skills
Analytical Abilities
Customer Care
Customer Satisfaction
Wellbeing
Team Player
Microsoft Word
Customer Service
Facebook
Disposition
Screening
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