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Flight Concierge Executive

4 weeks ago

Singapore WINGSOVERASIA PTE. LTD. Full time
Roles & Responsibilities

Responsibilities:

• Ramp team - customer meet-and-greet, flight concierge related hospitality support and coordinating customer requests and exceed customer’s service expectations

• Perform day-to-day flight operation duties and Duty Officer for specific flights

• Receive, track and coordinate requests for ground handling, flight support including membership flight.

• Administrative support for pre-flight paperwork, preparing required airport/flight documents for flight crew

• Monitor progress of flights and assists pilots as required

• Coordination of logistics for private aircraft flight operations

• Handle and resolve customer complaints and concerns in a calm and respectful manner

• Regularly update customers via email or text messages regarding status of flights and new updates from WOA

• Participate in the Company Safety & Quality Management System, in accordance to the safety and quality policy framework and be pro-actively involved in promoting a positive safety culture environment

• A key team member in the company’s safety action group, assist with audits and inspection.

• Identify and report potential hazards and challenges as well as occurrences as required by the Company’s reporting system

• Adhere to safety guidelines and maintain safe working conditions for yourself and others

• Communicate with managers to manage daily schedules

• Comply with all airport authority and security requirements

• Assist in various other administrative or operational duties as directed from Flight Ops Manager


Requirements:

• Prior experience in flight operations, flight dispatch or flight planning is highly desirable

• Aircraft towing experience or airside driving experience a major plus (Ramp service agent role)

• Able to communicate/write in English and Mandarin/Malay or Bahasa Indonesia fluently, for purposes of customer facing written/verbal communications with customers from North Asia and regional countries

• Class 3 driving state license is mandatory with a clean record

• 5 days’ work week (Mon-Sun) or 44 hours work week and willingness to work a flexible schedule including 24-oncall, night, weekend-shift duties and holidays.

• Proactive, passionate, meticulous and with a strong safety mindset

• Strong teamwork and communication skills

• Punctual and excellent customer service skills & attitude

• Pleasant, courteous and outgoing personality with lots of smiles


Tell employers what skills you have

Customer Service Skills
Microsoft Excel
Written English
Quality Management
Interpersonal Skills
Flight Planning
Bahasa Indonesia
Sales Operations
Audits
Aircraft
Communication Skills
Administrative Support
Flight Dispatch
Hospitality

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