![QILIXIANG PTE. LTD.](https://media.trabajo.org/img/noimg.jpg)
Franchise/Business Development Executive
4 weeks ago
Part 1 –Primary roles of the job which are measurable and may be used as part of KPIs
- Responsible to guide Franchisee on Staff Management (Hiring, Training, Scheduling and handling of staff) of Franchisee outlets.
- Responsible to guide Outlet Staffs on day-to-day Operation inclusive on reporting.
- Guidance on Stock Management (Ordering and storage management) of franchise outlets during the opening.
- Guidance on Training of Outlet Supervisor, Leader and Service Crew
- Assisting Franchise Operation Manager with tasks given.
- Ensure all SOP are executed accurately by Franchisee Outlet.
- Enforce and uphold Service and Product Quality.
- Advise on dos and don’ts when Franchisee Outlet reports an issue.
- To be overseeing all Franchisee Outlets together with Franchise Operation Team.
- Perform relevant reporting and report when needed the attention from Management.
- Perform site visits to ensure SOPs are followed at all time.
Part 2 – Secondary roles which supports the primary roles above
Responsible for New Outlet Staff & Owner Training
- Functions trainer to train new outlet staffs.
- Functions trainer to train new owner.
- To ensure all parties understand and able to operate smoothly according to SOP.
Responsible for Franchise store openings
- Functions as the operation support for new store opening teams to franchisee.
- Supports franchise with assistance and completion of the New Store Opening Checklist.
- Based in new opening outlets during the 1st week to smoothen the outlet operation.
- Conducts post opening visit to evaluate the stabilized operation of the store.
Responsible for franchise store adherence to organization Standards and Procedures
- Visits all stores and monitors store level quality issues concerning product, staffing, training and safety
- Ensuring audits are conducted regularly and provide action plan for store improvement
- Provides guidance in all operational areas
- Supports the franchise operations teams implement any changes or additions to corporate standards and adherence to reporting procedures
Skills and Competencies
- Strong understanding of franchise operations and management.
- Excellent communication and interpersonal skills.
- Ability to build and maintain strong relationships with franchisees and internal teams.
- Strong analytical and problem-solving skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM software.
Personal Attributes
- Highly organized with strong attention to detail.
- Ability to work independently and as part of a team.
- Proactive and results oriented.
- Willingness to travel as needed to support franchise operations and development.
Fresh graduates/entry-level are welcome to apply. Training will be provided by the company.
Tell employers what skills you have
Coaching
Food
running the kitchen
Leadership
Written English
cooking skills
Food Safety
Analytical Skills
Restaurants
Cooking
Franchising
Interpersonal Skills
Food Quality
Problem Solving
Business Strategy
Food & Beverage
Cashiering
Driving Results
Business Development
Able To Work Independently
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