Franchise Brand Operations Manager

2 weeks ago

Singapore ATLAS TS SINGAPORE PTE. LTD. Full time

Description


The (Franchise) Brand Operations Manager plays a critical role in ensuring the success of a franchise brand in local market, by managing the day-to-day operations and executing on strategic initiatives in collaboration with Home Office and franchisees through coaching, motivating, influencing, and escalating.


Requirements:

RESPONSIBILITIES:

Grow & Drive the Business:
Deliver consistent sales growth

  • Developing and implementing franchise brand strategies and initiatives across the region
  • Analyzing inmarket trends and consumer behavior to identify opportunities for growth and improvement.
  • Ensuring compliance with brand standards and guidelines across all franchise locations. Create a disciplined culture focused on flawless execution of processes, procedures, and initiatives, while identifying and communicating to leadership opportunities for improvement within results
  • Create customer intimacy through spending time in stores, reinforcing the use of company provided training tools, and personally demonstrating how to foster a customer centric culture.

Capability:
Drive operational excellence, and demonstrate inspiring leadership

  • Collaborating with franchisees to ensure alignment on brand initiatives, including marketing, merchandising, and supply chain teams.
  • Developing and managing budgets
  • Monitor store condition and communicate maintenance issues/expected resolution to franchise partners.

Talent and Culture:
Build high performance store leadership teams that exemplify company values.

  • Leading and coaching a team of brand operations professionals, providing direction and guidance to ensure successful execution of brand initiatives.
  • Collaboratively coach and motivate partner FLT and SLT leadership teams to deliver a consistent, branded customer experience across all stores, including:
  • On-boarding, and guiding store teams on all aspects of our in-store experience
  • Training store teams on effective selling techniques.
  • Distortion of time to the transfer of knowledge and skill through consistent store visits, and subsequent followup on execution with Home Office and franchisees
  • Inspiring a shared vision by communicating clear goals, and fostering a positive and rewarding work environment
  • Regular store visits to include instore activities, behavior modeling and FLT/SLT coaching focused on execution of the overall customer experience, including selling model and visual merchandising (includes merchandise flow)

Partnerships:
Continually work to build strong relationships with our franchise partners

  • Developing and maintaining strong relationships with key stakeholders, such as franchisees/partners
  • Provide timely and effective communication, including participation in relevant weekly monthly and business reviews.
  • Cascade information appropriately and keep franchise partners fully informed and updated on customerfacing Brand activities, initiatives, and strategies.

EXPERIENCE:

years of experience in Retail Operations/Field Management. Franchise (partner) experience strongly preferred and/or multi-unit store management

  • Fashion/beauty experience strongly preferred
  • Proven record in talent development and influence
  • Ability to quickly analyze key business metrics, and results to identify performance improvement opportunities, and recommend meaningful solutions
  • Capable of creating customer intimacy through an acute sense of brand and customer awareness
  • Strong interpersonal skills, and the ability to build effective business partnerships
  • Ability to work cross level, crossfunctionally, crossculturally, and build strong relationships
  • Ability to work with Senior level leadership
  • Ability to recognize when to be hands on and when to step back and take a coaching/teaching role
  • Ability to communicate, influence, and negotiate effectively
  • Proven organizational skills with the ability to manage multiple demands with competing priorities, and allocate time effectively
  • Must have ability to recognize opportunities and quickly turn opportunities into recommendations
  • Proficient with Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint)
  • Ability to travel up to 50%

EDUCATION:

Bachelor's Degree or equivalent experience required

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