Customer Service Agent Officer/Executive

3 weeks ago


Singapore TOUR EAST SINGAPORE (1996) PTE LTD Full time
Roles & Responsibilities
  • Contact guests via phone to confirm, remind, and update them on upcoming tours, departures, and itineraries.
  • Provide excellent customer service by addressing inquiries and resolving concerns related to travel bookings.
  • Promote and sell tours, attractions, and special offers to customers to maximize sales and enhance their travel experiences.
  • Assist in booking tours and providing detailed information on available travel packages and attractions.
  • Ensure customer satisfaction by ensuring smooth travel arrangements and providing timely updates.
  • Document and track customer interactions, feedback, and preferences for future reference.
  • Rotating shifts including morning and evening shifts.
  • Weekend and public holiday shifts may be required to accommodate customer needs.
Tell employers what skills you have

Weather
Upselling
Converge
Travel Arrangements
Customer Relationships
Transparency
Good Communication Skills
Customer Satisfaction
Customer Service
Customer Orientation
Hospitality

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