Agent Operations Executive
5 days ago
**Job Purpose**:
The Agent Operations Executive focuses on channel governance initiatives and enables our agents and provides support to channel programs and operations support, including, but not limited to the Partner Program, the Agent Registration, Compliance and process improvements for both internal and external stakeholders.
**Key Responsibilities**:
- Identify compliance gap for all new agents and existing agents from a documentation perspective
- Highlight any compliance risk if there is any gap in any agents’ contract and commissions agreement
- Execute the required documents in accordance with the change of terms and conditions affecting agents’ contract and agreement
- Ensure all the commercial agreements/contracts are properly signed and documented
- Update agent/commission structure database when necessary
- Support channel strategy activities to launch campaigns and programs
- Communicate, train, and implement new compliance processes, policies and procedures to internal stakeholders.
- Communicate the agent operational processes linked to the Partner Programs effectively to the internal stakeholders
- Ensure the program participants are adhering to the program requirements, rules and guidelines.
- Consolidate and provide analytical data on agent performance, compliance and monitoring.
- Ensure the programs are executed in compliance with internal policies and external regulations
- Plan and execute online, webinar and/or in-person training on our agent enablement efforts globally.
- Support the Director to design and implement relevant agent enablement programs to ensure that our agents have the right capabilities needed to drive successful student recruitment now and in the future.
- Engage various teams and groups, program/project teams and other stakeholders across regions to understand current enablement initiatives and propose plans to enhance global agent capabilities consistently
- Execute the agent enablement programs
- Implement the enablement metrics and measure the results of agent enablement
- Identify issues/process improvements in areas of responsibility to improve customers’ experience or productivity.
**Experience Required**:
- Experience working in Channel Sales environment
- Strong operational background
- Good knowledge of CRM systems
- Excellent interpersonal, presentation, written and oral communication skills
- Able to work independently with the ability to meet deadlines and display a high degree of accuracy and attention to detail
- Good Microsoft Office skills with a special focus on Excel, PowerPoint and Outlook
- Ability to collaborate and engage multiple stakeholders across business functions
- Project and Program Management experience
- Highly motivated, self-directed and an excellent collaborator who can influence and motivate others to ensure excellent execution.
**About Study Group**
We are a global pathway provider in International Education, working collaboratively with a number of Top Tier Universities. Voted as the 2017, 2018 and 2020 Global Pathway Provider of the year, our people are united with the shared ambition of providing a world-class UK education to talented students from across the globe.
**Organisational Compliance**
Study Group is committed to safeguarding and promoting the welfare of its students and expects all staff and volunteers to share the same dedication. Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.
Study Group processes your information in line with data protection regulations. Please see our Privacy Policy
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