Customer Service Assistant
2 weeks ago
1 year exp
**Roles & Responsibilities**
Our esteemed client is an international freight forwarder who is also widely recognised as one of the leading shipping companies in Singapore, was incorporated in 1991. With over 45 years of cumulative experience and having handled over a million shipping transactions, our client prides herself as the trusted and reliable professional logistics solutions provider for supply chain management.
The role of Customer Service Assistant / Executive
- Provide air, sea, warehousing and logistics quotations to customers and overseas agents
- Obtain and negotiate cost from carriers and suppliers
- Attend to overseas agent enquiries & office accounts
- Liaise with customers/carriers/transporters/hauliers/forwarders/agents to execute import and export shipments (sea/air/land)
- Arrange bookings from carriers/co-loaders/air co-loaders
- Maintain and update monthly rates/ sailing schedules
- Attend to walk-in enquires
- Ensure customer’s orders are processed in a timely and accurately manner
- Provide customer support whenever required and maintain good relationship with customers
- Work closely with the Sales and Operations team
- Any ad-hoc duties assigned by the HOD
**Requirements**:
- Possess a minimum Higher Nitec and above in a relevant discipline
- Possess a minimum of 1 year and above working experience in the logistics/freight forwarding industry
- Good Knowledge of customer service
- Possess basic knowledge of Microsoft office
- Possess good interpersonal skills
- Positive, hardworking and a good team player
**RECRUIT INTERNATIONAL CONSULTANTS PTE. LIMITED**
**WHO WE ARE**
**WHY WITH US**
Our consultants are experienced and listen to the client’s needs before engaging any match. We customized our services to provide a one-stop solution for our clients, as we believe that TIME IS MONEY. Customer satisfaction is always our main focus.
- "AT RECRUIT INTERNATIONAL CONSULTANTS, WE BELIEVE IN PROVIDING _**_QUALITY_**_ NOT QUANTITY "_
**WHAT DO WE OFFER**
“We look for the **RIGHT** PEOPLE to be YOUR **RIGHT** CHOICE.”
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