
Guest Services Agent/officer
3 days ago
Guest Services Officer/Agent plays a primary role in sculpting a positive arrival and departure experience for all guests. Reception tasks and duties of a Guest Services Officer/Agent extend from check-ins, check-outs, cashiering and preparing daily reports. Guest Service Officer/Agent performs their daily duties and tasks to the highest standards at all times as they assist in creating memorable hotel experiences for all guests.
**Responsibilities**:
- Provide efficient and attentive guest experiences for guests, including check-in, check-out and in-stay.
- Demonstrate updated knowledge of hotel room categories, room rates, packages, promotions, surrounding events and other general product knowledge necessary to perform daily duties.
- Maximise room occupancy & revenue and use up-selling techniques to promote hotel services and facilities.
- Make reservations with a Sales person's mind to sell a top-down approach and match the guest's preferences.
- Anticipate and appreciate the needs of guests to better cater to their needs.
- Always look for alternatives or best solutions to achieve guests' queries/ preferences.
- Communicate any positive and negative guest comments to the Guest Services Executive or Duty Manager.
- Communicate any special requests by guests to the appropriate department, or seek assistance and guidance from the Guest Services Executive or Duty Manager.
**Talent Profile**:
- Posses at least 1 year front office experience in the hotel industry.
- Possess at least a GCE 'N', 'O' Levels
- Have a passion for the service industry.
- Good interpersonal and communication skills.
- Can do attitude and able to work in a team
**Salary**: From $1,800.00 per month
**Benefits**:
- Employee discount
- Food provided
- Health insurance
Schedule:
- Day shift
- Early shift
- Holidays
- Monday to Friday
- Night shift
- Shift system
- Weekend availability
Supplemental pay types:
- 13th month salary
- Performance bonus
Ability to Commute:
- Singapore 039595 (required)
Ability to Relocate:
- Singapore 039595: Relocate before starting work (preferred)
Work Location: In person
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