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Client Relations Centre Ambassador

2 months ago

Singapore RICHEMONT LUXURY (SINGAPORE) PTE. LTD. Full time
Roles & Responsibilities

Want to join the Cartier team to contribute to the Client Relations Centre (CRC) success and culture? Excited to be part of the CRC team to drive client centricity and centre of expertise for distance sales? Join us NOW as CRC Ambassador

HOW WILL YOU MAKE AN IMPACT?

The Richemont Client Relations Centre Brand Ambassador will represent the Richemont Brands in all customer contact via telephone, e-mail or other (social) media. The Ambassador will handle all service-, sales-and after sales requests according to Richemont Quality Standards and will represent the brand’s identity and vision at all times. With excellent communications skills, the Ambassador is able to accommodate all customer requests, including service requests and sales inquiries.

· Facilitate online and phone sales in order to reach set goals and objectives

· Handle Inbound and outbound customer contact via telephone, e-mail, live chat and other (social) media

· Facilitate online and phone sales in order to reach set goals and objectives

· Deliver brands information to customers, and vice versa collect valuable feedback from customers to brands

· Accurately process all required data/information in appropriate system/tools under group data security policy

· Escalate the emergency system issues to team leader timely, and report findings on system improvement if any

· Identify trends in customer satisfaction or dissatisfaction and report findings to the team leader

· Follow company policies and procedures as outlined and represent the Group in a professional image at all times

· Collaborate with the Group’s existing Customer Service team for repairs and after-sales service requests


HOW WILL YOU EXPERIENCE SUCCESS WITH US?

· Call center /customer service management experience, preferably in the retail / e-Commerce industry

· Knowledge of contact center management tools (ideally SalesForce): CRM, Interaction Management, telephony and social media management.

· Knowledge of quality monitoring tools and customer satisfaction strategies

· Operational experience with WFM and scheduling tools in a contact center environment

· English proficiency (Mandarin, Thai or Malay are a plus)

· Proven ability to create and sustain positive relationships

· Seasoned and knowledgeable about customer service and continuous quality improvement


HOW DO WE KEEP YOU SMILING?

· A great opportunity to contribute to the CRC success and culture of Cartier

· This role will also help to strengthen your knowledge of luxury whilst enhancing your expertise in CRC

· Finally, a plethora of opportunities within Cartier and the Richemont Group to help you develop and take your career to the next level


YOUR JOURNEY WITH US:

· After being shortlisted, you will meet the Cartier’s CRC Manager and HRBP to get to know YOU as well as to give you a preview as well an overview of the team dynamics and company culture

· If you are the successful candidate, discover and immerse yourself in the beautiful world of the Maison Cartier


Tell employers what skills you have

CRM
Aftersales
Dynamics
Customer Service Management
Housekeeping
Quality Improvement
Customer Contact
Social Media Management
Telephony
Cashiering
Customer Satisfaction
Team Leader
Customer Service
Scheduling
Call Center