Customer Service Ambassador

4 weeks ago

Singapore ARCC OFFICES PTE. LTD. Full time
Centre Operations

The Centre Operations Specialist will be responsible for executing and elevating all centre-specific customer engagement activities to promote client satisfaction and foster retention. This includes maintaining good relationships with clients, executing related activities such as events, community networking, and sharing feedback with leaders to support the implementation of initiatives and change.

Key responsibilities include:

  • Acts as a client advocate, providing feedback from the community back to the team for follow-up in the constant pursuit of improvement.
  • Champions centre-specific customer engagement activities to promote client satisfaction and foster retention.
  • Takes charge of client check-ins and outs, handles administrative and invoicing matters, and ensures smooth operations of the respective centres.
  • Assists in all centre-related engagement activities (breakfasts, pantry preparation, afternoon delights, etc).
  • Supports and oversees vendor relationships alongside the Centre Success Manager and Centre Success Director/General Manager.
  • Participates in any other duties assigned.

Commercial

The Centre Operations Specialist will also support the Centre Success Manager in achieving outcomes of in-house commercial activities, such as achieving renewal targets, driving income (GSI, meeting rooms, and events), and maintaining operational budgets for allocated centres.


Product

The Centre Operations Specialist will ensure desired operational standards and readiness by executing on expected objectives and striving for continuous improvement and innovation. This includes enhancing and delivering desired hospitality quality, such as knowing clients, engaging with clients consistently, providing input and feedback to leaders to improve the client's experience, and utilizing systems religiously (Freshdesk, Salesforce).

Key responsibilities include:

  • Ensures adherence to hospitality or centre-related trainings conducted by managers and motivates colleagues to do the same (e.g., adhering to the Arcc Service Standards, ensuring excellent verbiage, adopting a positive mindset, deportment, etc).
  • Enhances customer service quality, including maintaining contact with customers, providing input and feedback to Centre Success Manager to improve the customer experience.
  • Supports the Centre Manager by updating partnership validity, sharing clients' preferences, habits, and sharing partnership perks with clients.

QUALIFICATIONS, SKILLS, KNOWLEDGE, AND EXPERIENCE

Requirements include:

  • Completion of a minimum of diploma/degree education qualification and/or relevant professional experience of 1-2 years. Candidates from real estate, co-working, or hospitality industries are encouraged to apply.
  • Sociable individual with excellent communication and prioritization skills.
  • Attentive to details with a strong sense of passion and determination to excel.
  • Able to work under pressure and tight schedule with minimal supervision.
  • Highly driven Hospitality/Customer-Centric Attitude and outcomes-focused.
  • A strong sense of empathy – crucial in solving difficult customer situations and working in teams.
  • Excellent prioritization and organizational skills to help the team focus its energy and balancing time spent on delivering customer experiences against that of reacting to customer service issues; more proactive planning and execution, with reduced firefighting.
  • Outstanding written and verbal communication skills in English and the local language.
  • Demonstrated confidence and courage in achieving the company's Mission, Vision, and Values by connecting the purpose of one's work to it.
Tell employers what skills you have

Firefighting
Vendor Relationships
Scalability
Customer Experience
Customer Engagement
User Experience
Invoicing
Attentive
Good Communication Skills
Advocate
Customer Service
Real Estate
UX
Hospitality

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