Customer Success Specialist
1 week ago
Responsibilities:
· Deliver virtual or onsite product training sessions
· Consult with customers on best practices for their organization’s usage of the product
· Responsible for performing customer needs and solution finding sessions
· Identify needs for additional features and training that enhance customer success and retention
· Speak with power users in the organization and identify opportunities for expansion of account usage
· Provide customer feedback and/or requirements to the Sales team
· Stay up-to-date and be a subject matter expert on all new product features rollouts
· Attend all sessions organized for products purposes
· Participate in training/mentoring new team members
· Familiarity with SaaS product and ability to employ strategies in online environments
· Perform additional duties as assigned
Requirements:
· Minimum a Diploma Holder.
· Must be IT savvy and familiar with SaaS products.
· Good analytics and problem solving skills.
· Good interpersonal and communication skills.
· With a minimum of 4 years working experience in Customer Support role preferred.
· Must be able to converse and write well and clearly in English language. Able to speak in Mandarin will be an added advantage.
Tell employers what skills you have
Account Management
Customer Experience
Customer Support
Interpersonal Skills
Customer Engagement
Customer Success
Strategy
Business Strategy
B2B
Value Creation
Networking
SaaS
Market Development
Communication Skills
Presentation Skills
Customer Satisfaction
Consulting
Financial Services
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