Active Job opening- Desktop Engineer level 2

2 weeks ago


Singapore ITCAN PTE. LIMITED Full time
Roles & Responsibilities

Job Description & Requirements

This position provides the desktop support for the first contact point for customers, you will be responsible

to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will

ensure that software, licenses and operations comply with standards.

Responsibilities:

  • Performed Desktop Support services to users
  • This includes receiving, prioritizing, documenting and actively resolving end user help requests
  • and escalating incidents when necessary to maintain customer satisfaction and SLA
  • expectations.
  • Perform imaging/re-imaging
  • Perform asset inventories
  • Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
  • Updates Incident records
  • Creates and updates work instructions (where necessary)

Tell employers what skills you have

A+
Windows XP
Troubleshooting
ICT
Hardware
Laptops
Active Directory
DHCP
Windows 7
Project Management
Networking
Operating Systems
Windows
Customer Satisfaction
DNS

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