Desktop Engineer

4 weeks ago

Singapore STARHUB LTD. Full time
Roles & Responsibilities

Job Title: Desktop Engineer (12 months contract)Responsibilities

The Desktop Engineer role is for a StarHub subsidiary. The Engineer will be attached at client's office to coordinate, manage the scope as stated below:

• Perform installation, moves, changes, upgrades, decommissioning, configuration, testing and other planned requests on the end user devices as per the Operational Service Manual (OSM)
• Deal with incoming incidents and end to end management of OPS EUC Tech Support workgroup
• Perform first and second line support for market data applications in liaison with other Supplier’s activities
• Troubleshooting and resolving IT related incidents
• Perform other IT-related actions as guided by Schroders
• Communicate with Schroders the status of the IT related incidents
• Procurement of end user devices & accessories
• Mobile telecom management (provision of mobile services & devices)
• IT Audit & Hardware asset management
• Disposal of end user devices as per Schroders’ policy
• Business Continuity Process (BCP) & Disaster Recovery Support
• Work closely with Information Security to ensure continued high levels of Security are maintained
• Be aware of regional and global regulations, keeping Schroders true to their compliance requirements
• Ensure customer satisfaction.
• iPad, iPhone, Android – basic troubleshooting, Mobileiron/Intune configuration, guides.
• Perform other task that may be assigned by Customer and fulfil satisfactory customer expectation.

Working Hours:
• Support Hours (Mon-Fri) :7am to 7pm with staggered shift – 7am to 4pm, 8am to 5pm, 9am to 6pm or 10am to 7pm.
• Holiday Support: 7am to 7pm with 1 engineer onsite (rotational planned schedule)

Requirements

Qualification
Tertiary in Information Technology/Information System/Computer Science. Business IT or other relevant disciplines. Advantage to have ITIL.

Experience
2-4 years IT outsourcing experience.

Knowledge
• Knowledge in Call Management, Ticket Management and Escalation Management.
• Possess knowledge in Asset Management.
• Knowledge/provisioning /profile administration on Active Directory, MS Teams/ Skypes
• Mobile Iron /Intune configurations, troubleshooting/ installation, configuration, upgrade, removal.
• User profiles administration, provisioning.
• IMAC activities/ process
• Proficient in IT Services Management experience. Strong customer service focus.
Basic / 1st Level troubleshooting:
- SCCM
- VPN Global Protect
- MS Office (including Outlook & OWA / O365
- Appsense
- Ivanti
• Escalation to vendors
• Service Request Handling
• How-to-guides creation

Personal Abilities/Aptitudes/Skills
Self-motivated and pro-active in resolving issues. Effective interpersonal skills, both written and presentation. Strong analytical and problem solving skills, combines with the ability to provide quick resolution to problems or escalations.
Initiative, proactive-ness attributes is desire.
Willing to learn new skills.

Other details
• OT if needed due to operations needs.


Tell employers what skills you have

Outlook
Asset Management
Troubleshooting
Hardware
Business Continuity
Outsourcing
Active Directory
iPhone
IT Audit
Customer Satisfaction
ITIL
Customer Service
VPN

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