Desktop Support Engineer Desktop Engineer

2 weeks ago


Singapore ITCAN Pte Limited Full time
Greetings
shankar here from ITCAN Pte Ltd Singapore , we are looking for a Desktop Support Engineers as a permanent employee, and here is the JD for your reference ,Please have look at JD and let me know the below detailsob Description for Senior Desktop Support Engineer

Primary Purpose

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

Responsibilities

Ability to guide the team and resolve incident escalated by Desktop Support Engineers in confirming the validity of the problem and seeking and researching for known solutions related to these more complex issues.
Performed Desktop Support services to users
This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
Perform imaging/re-imaging
Perform asset inventories
Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
Updates Incident records
Creates and updates work instructions (where necessary)
Document standards and procedures (where necessary)
Requirement

Min. ITE/Diploma graduate with 3 years experience in desktop support
Min 3 years experience in Microsoft Windows 10 and Microsoft Office 365
Clear Spoken & Written English.
possess at least one (1) of the following certifications or their equivalent:
Microsoft 365 Certified: Modern Desktop Administrator Associate
Microsoft Certified: Azure Administrator Associate; and
Microsoft Certified: Azure Security Engineer Associate.
Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
Demonstrate knowledge in the support of workstations, and related components
Good verbal and written communication skills
Good coordination skills
Ability to prioritize effectively and work with a sense of urgency
Effectively communicates with teammates and managersÂ
Current salary:
Expected salary:
Notice period:
Nationality:
DOB:
Total experience as a Desktop engineer :

Thank you ,Sankar chinnam

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