Desktop Engineer
Found in: Talent SG 2A C2 - 1 week ago
Roles & Responsibilities:
- Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers
- Install, upgrade, support and troubleshoot Windows 10 and Microsoft Office
- Provide user data and application recovery
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
- Use tools and methodologies to load, copy and customize operating system configurations for deployment
- Responsible for tracking hardware and software inventory
- Familiarize end users on basic software, hardware and peripheral device operation
- Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers
- Works with vendor support contacts to resolve technical issues within the desktop environment
- Escalate issues and involve experts wherever required to resolve issues as quickly as possible and any other authorized desktop applications & Microsoft or related security patches/Policies
- Performs general preventative maintenance tasks on computers, laptops and any other authorized peripheral equipment
- Performs remedial repairs on computers, laptops, and any other authorized peripheral equipment
- Customize desktop hardware to meet user specifications and site standards
- Resolve and update incidents with in SLA, update stakeholders for S1/P1 cases and update KB with solution provided
- Knowledge of Windows 2019 and RHEL Server management would advantageous
Tell employers what skills you have
Troubleshooting
Microsoft Office
Windows 10
Hardware
Laptops
Inventory
Active Directory
VIP
Windows 7
Information Technology
Computer Hardware
Application Support
Networking
Operating Systems
Windows
Technical Support
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