Desktop Support Engineer Level 2
2 weeks ago
Minimum 4 years EUCD Support, ICT End User Computing or Service Desk Agent experience with networking and system administration background
. Possess excellent communication skills to demonstrate and present the solution to the Customer, and the solution will also be made available for future troubleshooting and analysis recorded in proper documentation.
. Possess knowledge in IT networking and LAN to troubleshoot computer problems
. Possess at least one (1) of the following certifications or equivalent
(i) Microsoft related certification
(ii) CompTIA A+ related certification
Job Responsibilities: .applicable to both L1 and L2 engineers
(a) Image build management
(b) Administration and configuration
(c) End-user account management
(d) End-user device hardening and lockdown
(e) Trouble-shooting and problem resolution and
(f) End-user briefings & awareness service.
Type of EUCD includes:
(a) Desktops
(b) Notebooks
(c) Mobile Devices (e.g. iPad, iPhone or equivalent)
(d) Printers, including multi-function devices (i.e. printers, scanners and fax devices) and
(e) Other peripherals (e.g. external hard drives, mouse, smart-card readers, monitors, docking stations).
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