desktop Engineer level 2

2 weeks ago


Singapore Itcan Pte. Limited Full time
Job Description & Requirements

This position provides the desktop support for the first contact point for customers, you will be responsible

to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will

ensure that software, licenses and operations comply with standards.

Responsibilities:

  • Performed Desktop Support services to users
  • Level 2 desktop engineer experience , END USER SUPPORT experience
  • SCCM knowledge or experience- good to have
  • This includes receiving, prioritizing, documenting and actively resolving end user help requests
  • and escalating incidents when necessary to maintain customer satisfaction and SLA
  • expectations.
  • Perform imaging/re-imaging
  • Perform asset inventories
  • Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
  • Updates Incident records
  • Creates and updates work instructions (where necessary)
  • Document Standards and procedures (where necessary)


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