Immediate job Hiring
2 months ago
Job Description & Requirements
This position provides the desktop support for the first contact point for customers, you will be responsible
to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will
ensure that software, licenses and operations comply with standards.
Responsibilities:
- Performed Desktop Support services to users
- This includes receiving, prioritizing, documenting and actively resolving end user help requests
- and escalating incidents when necessary to maintain customer satisfaction and SLA
- expectations.
- Perform imaging/re-imaging
- Perform asset inventories
- Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
- Updates Incident records
- Creates and updates work instructions (where necessary)
Tell employers what skills you have
Troubleshooting
Microsoft Office
Windows 10
Hardware
Ticketing
Laptops
Windows 7
Information Technology
Computer Hardware
Service Desk
Application Support
Operating Systems
Windows
Customer Satisfaction
ITIL
Technical Support
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