Call Center Officers #HMST

Our reputable client is looking to hire Customer Call Center Officer (Call Center) **Job Responsibilities & Duties** - Follow-up on all outstanding incidents/cases - Logged all calls reported into the case management system - Maintains and accurately update customer’s enquiry, problem and resolution into the case management system **Minimum...

Our reputable client is looking for Customer Contact Center Officer to be based in Singapore. **Job Responsibilities & Duties - Follow-up on all outstanding incidents/cases - Logged all calls reported into the case management system - Maintains and accurately update customer’s enquiry, problem and resolution into the case management system **Minimum...

Our reputable client is looking to hire Customer Call Center Officer to be based in Singapore **Job Responsibilities & Duties** - Follow-up on all outstanding incidents/cases - Logged all calls reported into the case management system - Maintains and accurately update customer’s enquiry, problem and resolution into the case management system **Minimum...

**Our esteemed client, an established MNC, is searching for a Call Center Officer**: **Responsibilities**: - Monitor the service quality to ensure customer / experience / service quality meet the standard. - Follow up on customer's enquiries, requests and feedback with customers and internal stakeholder. - Review and enhance processes and procedures to...

**Call Center Trainer** - 12 months contract **The Client** - MNC IT Consulting **The Opportunity** - Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos. - Preparing procedures and policies regarding sales techniques and appropriate agent conduct. - Scheduling and conducting training...

Roles & ResponsibilitiesWhat you'll doActively reach out to interested Driver Partners via phone calls to provide guidance on the onboarding process Provide support to resolve Drivers general queries via emails, ZOHO, WhatsApp, or walk-ins Assist in Driver offboarding tasks i.e. updating bank account details and deposit/wallet balance refund Verify...

**Call Centre Officers**: To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery - To ensure accuracy and compliant for all customers’ requests - To successfully cross-buy the Bank’s products and services - To successfully migrate customers to Bank’s digital platform by understanding customers’...

**Call Center / Customer Service / Hospitality Exp**: - **5 Days / Able to work on Weekend** **Responsibilities**: - Follow up on escalated cases and perform call back if required to - Ad hoc duties as assigned **Requirements**: - Possess call centre / customer service experience - Good communications and interpersonal skills - Customer service...

CSO- Call Center Officer - Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner. - Ability to understand customers’ needs and provide appropriate solutions and attention - Identify cross-sell opportunities during customer interaction -...

Roles & ResponsibilitiesLocation - Woodlands/Sembawang/CCK[Entry level, 6 Months, Any 5 days, Up to $2.1K]❤‍ Leading Company in the Industry❤‍ No Experience Welcome❤‍ Good working environment Fast hire & confirmation Career change from other fields welcomeAnswer general customers through email and phone callsEscalating cases and handle follow up...

**Work Timings & expectations: Able to work staggered office hours on rotation and 5.5 day work per week (alternate Saturdays and 5th Saturdays) Staggered office hours for Mon to Fri: 8 am - 5 pm, 8.30 am - 5.30 pm, 9 am - 6 pm, or 11 am - 8 pm Staggered office hours for Saturday : 8 am - 12 pm, 8.30 am - 12.30pm, 9 am - 1 pm or 10 am - 2 pm - Achievement...

Call Centre / Customer Service Exp - No Exp Welcome & Training Will Be Provided - 5 Days / Office Hour / Able to work on Weekend - Able to commence work immediately **Responsibilities**: - Handle inbound calls - Address customers' enquiries - Follow up on escalated cases and perform call back when required - Maintain a positive and helpful approach in...

**Responsibilities**: - Supervising the call center - Manage staff roaster - Perform call back to the customer and coordinate follow-up actions/service recovery with various departments when necessary - Training will be provided - Identify and assess customers’ needs to achieve satisfaction - Take the extra mile to engage customers - Familiar with...

**Key Accountabilities** Achievement of a good Balanced Score Card (comprising Unplanned Leave, Punctuality, Productivity, Compliments) Achievement and maintenance of customer satisfaction **Job Responsibilities & Duties** within Service Levels and to deliver pleasant Customer Experiences Follow-up on all outstanding incidents/cases Logged all calls...

**Duration: 12 months contract role** **Role**: - Customer Service Management - first-level helpdesk to answer calls. - Provide first-call resolution for users who contact our public-facing hotline. - To resolve issues or requests in a timely manner, work with other support teams or product teams. - All incidents should be properly documented, notified,...

**Position **:Regional Call Center Tech Operation **Team/Group **:Digital Marketing Team/Marketing Business Group This role focuses on call center tech operation, such as call cloud(Gensys, Amazon Call Cloud) and familiar with SaaS PaaS CRM solutions such as Sprinklr, ServiceNow. - To serve as support for the Samsung’s Customer Experience as IT Operation...

**Job Requirements**: - Diploma/Degree in IT or equivalent - Must have minimum 1 year of call center experience - Must have an ability to multi task and take on Customer Administration functions as well as CSO Frontline role. - Excellent written and verbal communications skills

**_1. _**Job Requirements**: - Diploma/Degree in IT or equivalent - Must have minimum 1 year of call center experience - Must have an ability to multi task and take on Customer Administration functions as well as CSO Frontline role. - Excellent written and verbal communications skills

**Responsibilities**: - Diploma/Degree in IT or Business or related discipline. - Must have minimum 1 year of call center experience. - Must have an ability to multi task and take on Customer Administration functions as well as CSO Frontline role. - Excellent written and verbal communications skills.

Are you looking for an exciting and fulfilling career in customer service? Join the team as a Call Center Officer today! _ - As a key member of our hiring company’s team, you'll attend to customers' phone inquiries, provide service reservations, coordinate breakdown site services, update customers' databases in the system, and perform other ad-hoc duties...