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Junior Front Desk/Guest Relationship Offier

4 weeks ago

Singapore LXM CREATIVITY PTE. LTD. Full time
Roles & Responsibilities

Job Title: Front Desk / Guest Relations Officer (GRO)
Location: 78 Shenton Way, Singapore
Cuisine: Contemporary Fusion (Modern Dining)
Working Hours: 44-50 hours per week
Working Days: 5 – 5.5 days per week
Salary Range: SGD $2,200 - $2,500 per month (commensurate with experience).

About Us
At 0.2 Lounge and Club, we are dedicated to delivering a unique modern dining experience through contemporary fusion cuisine and a high-energy club environment. Our goal is to create a destination that merges culinary innovation with exceptional service in a modern, dynamic setting. We specialize in pairing our dishes with expertly crafted cocktails to elevate the dining experience. We are seeking a friendly and professional Senior Front Desk / Guest Relations Officer (GRO) to join our team and contribute to our exceptional guest experience.

Job Description
The Senior Front Desk / Guest Relations Officer will be the first point of contact for our guests, ensuring they receive a warm welcome and excellent service throughout their visit. This role requires a customer-focused mindset, attention to detail, and the ability to manage guest inquiries and reservations seamlessly.

Key Responsibilities:

  • Guest Reception: Welcome and assist guests with a professional and friendly demeanor.
  • Reservations Management: Manage table and event reservations efficiently, ensuring accurate scheduling and communication.
  • Customer Service: Address guest inquiries, requests, and feedback promptly and effectively.
  • Coordination: Collaborate with the team to ensure seamless operations and guest satisfaction.
  • Problem-Solving: Resolve any guest issues or complaints professionally and escalate when necessary.
  • Organization: Maintain a clean and organized front desk and reception area.
  • Upselling: Promote restaurant offerings, special events, and packages to enhance guest experience.
  • Compliance: Adhere to company policies, procedures, and service standards.

Requirements:

  • Experience: Previous experience in a front desk or guest relations role, preferably in the hospitality or F&B industry.
  • Skills: Strong communication, interpersonal, and problem-solving skills; proficiency in reservation systems is an advantage.
  • Education: Minimum secondary school education or equivalent.
  • Language: Proficiency in English; additional language skills are an advantage.
  • Work Eligibility: Singaporean/PR preferred due to limited foreign worker quota.

As a young startup, we value teamwork and adaptability. We require every team member to be open to helping each other whenever needed, regardless of their position. Together, we aim to build a strong and supportive team culture.

Join Us
If you are a detail-oriented and guest-focused individual looking to be a part of a dynamic team, we would love to hear from you. Apply today to join us at 0.2 Lounge and Club.

Tell employers what skills you have

Upselling
VIP
Guest Relations
Customerfocused
Adaptability
Compliance
Attention to Detail
Customer Service
Scheduling
Cocktails
Hospitality