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Guest Services Manager

2 weeks ago

Singapore RL SHAN PTE. LTD. Full time

Assist the Residence Manager in the day-to-day operations of the front desk, and ensure all tasks assigned are completed promptly / on time.
- Effectively supervise and support the Front Office team.
- Perform all Front Desk-related duties including but not limited to prompt and efficient check-in and check-out of guests, credit checks, guest folio checks, and guest profile maintenance professionally following the company’s policies and procedures.
- Create and accurately update new room bookings in the system, send out guest confirmations, make any necessary amendments and cancellations in the PMS system.
- Receives and transmits messages and/or postal letters to guests promptly.
- Handle guests’ inquiries/comments/complaints in conformance with the Brand standards.
- Maintain clear and efficient communication and coordination with various departments to facilitate work performance, and to ensure that to achieve 100% guest satisfaction.
- Responsible and accountable for handling and safekeeping of cash and guest valuables.
- Ensure that the Front Desk is not left unmanned at all times.
- Assist the Residence Manager in preparing the annual property budget for the Front Office department.
- Perform any other duties as and when required by the Supervisor/Management.

Other information:

- Up to 8 working hours per day including 1 hour break for meal, or 44 hours a week
- 5-day work week and an alternate Saturday from 9am to 1pm.