Assistant Director

Found in: Talent SG 2A C2 - 2 weeks ago


Singapore SYNAPXE PTE. LTD. Full time
Roles & Responsibilities

Role and Responsibilities

· Responsible for the day-to-day operation.

· Provide leadership in resolution of complex and high-priority service issues, as escalated from internal or external partners, to effectively ensure prompt and accurate resolution and client satisfaction.

· Serve as lead resource for internal partners on customer service specific projects and initiatives.

· Incorporate enterprise or departmental objectives to team objectives to ensure alignment and engagement in key priorities.

· Direct staff to ensure overall client satisfaction and appropriate level of service delivery.

· Manage and lead a team responsible for the operation and maintenance of AWS analytics platform services.

· Develop, administer and monitor Service Level Agreements (SLAs) with appropriate business partners.

· Oversee the deployment, configuration, and monitoring of AWS analytics services, such as Amazon Redshift, Amazon EMR, Amazon QuickSight, etc.

· Ensure the availability, scalability, and performance of AWS resources used for analytics, including managing cloud-based infrastructure.

· Ensure data security and compliance with industry standards and regulations (e.g., HIMS & IM8) by implementing security best practices and auditing processes.

· Maintain documentation for configurations, processes, and procedures related to the analytics platforms.

· Develop and implement strategies to optimize costs related to AWS analytics services, monitoring usage, and managing budgets effectively.

· Stay updated on AWS analytics service updates and industry trends, and implement improvements to enhance the platform's capabilities and efficiency.


Requirements / Qualifications

· Degree in Computer Science, Computer Engineering or equivalent practical experience.

· At least 8 years’ experience in the IT industry, with minimum of 4 years of working experience in application maintenance/operations support.

· Well-versed with ITIL processes, with good/concrete working experience under ITIL best practises.

· AWS Expertise: In-depth knowledge and experience with AWS analytics services, including Redshift, EMR, QuickSight, Lambda, Glue, etc.

· Management Skills: Proven experience in managing and leading technical teams, including setting priorities, mentoring, and performance evaluation.

· Infrastructure as Code (IaC): Familiarity with Infrastructure as Code tools (e.g., Terraform, CloudFormation) for managing AWS resources.

· Security and Compliance: Understanding of cloud security best practices and compliance requirements.

· Cost Management: Ability to optimize costs and manage AWS budgets effectively.

· Database and Data Warehousing: Knowledge of database management systems, data warehousing concepts, and SQL.

· Monitoring and Troubleshooting: Proficiency in monitoring tools (e.g., CloudWatch) and troubleshooting issues in AWS environments.

· Communication Skills: Excellent communication and collaboration skills to work effectively with cross-functional teams.

· Certifications: AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified DevOps Engineer) are a plus.

· Continuous Learning: Willingness to stay updated on AWS services, best practices, and industry trends.


Tell employers what skills you have

Mentoring
Management Skills
Budgets
Leadership
Scalability
Analytical Skills
Architect
Cost Management
Amazon Redshift
Auditing
Service Level
EMR
Communication Skills
ITIL
Data Warehousing
Service Delivery

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