Service Desk Analyst
4 weeks ago
- Provide daily network status reports to the operations team.
- Create monthly metrics and reporting of service desk tickets.
- Provide direction on IT support issues, and keep appropriate staff informed of issues or concerns.
- Receive, manage and help to resolve online, chat and phone initiated technical issues and inquiries.
- Escalate issues to appropriate teams as necessary.
- Troubleshoot independently and resolve certain levels of IT support issues.
- Develop standard operating processes and procedures to promotes consistency.
- Receive, prioritize, document and actively resolve end user help requests and Incidents.
- Analyze IT incident reports and service requests to identify trends.
Tell employers what skills you have
Outlook
Troubleshooting
Microsoft Office
Windows 10
Ticketing
Laptops
Active Directory
Logging
Service Desk
Windows
ITIL
Customer Service
VPN
Incident Management
Technical Support
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