Service Desk Support Analyst

Service Desk AnalystJob PurposeDrive to closure for incidents & Service Requests tickets raised.Route issues to SMEs, vendors and act as point of contact to internal support teams and clients.Responsibilities: Diagnose and resolve technical hardware and software issues via call or remote tools. Opens, tracks, and closes trouble tickets; ensuring...

The Service Desk Analyst is responsible for providing technical support to the Firm's internal customers.The Service Desk Analyst possesses a good understanding of legal environment priority requirements.Job Responsilibilities: Provide solutions to customer problems of complex nature to ensure customer satisfaction. Prioritize, research, resolve, and respond...

Allen & Overy is a leading global law firm operating in over thirty countries. We work on some of the most challenging and important deals and have built a reputation for delivering exceptional legal solutions that help our clients grow, innovate and thrive. The legal industry is changing, and we're committed to leading that change, putting our people first,...

must have an extensive customer service background. The Service Desk Analyst possesses a good understanding of legal environment priority requirements.The core work hours are Monday through Friday, 40 hours per week (8 hours per day, with one hour for lunch), to be worked between the hours of 5am to 2pm. In addition to regularThis is a remote role with one...

Purpose:The IT Service Desk is the first point of contact for users for questions, requests, and incidents.The IT Service Desk function: Defines and deploys the ITprocesses and tooling for request, incident, change and problemmanagement for the entire ITfunction and aligns these processes with Operations and Product to aim for a consistent customer...

Roles & ResponsibilitiesIT SERVICE DESK ANALYSTPOSITION SUMMARYProvide 1st Level IT Support, via Phone and Remote-Control tool, to manage users' incidents and queries in a professional and timely manner.KEY RESPONSIBILITIES AND RESULTS Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are...

Job details:Posted 04 April 2023SalaryNegotiableLocationSingaporeJob type PermanentDisciplineBanking & Financial ServicesReference262760_ Excellent new role Attractive compensation package Invested in your career developmentWe are representing a leading hedge fund to hire Desk Quant Analyst for the team in Singapore.Responsibilities: Support quant...

50737BR SINGAPORE SingaporeJob Description and RequirementsSIG is Growing We're hiring a Deal Desk Analyst to join our high-performing team. In this role you will collaborate with finance, legal and sales to facilitate the sale of our product and services to customers. Success in this position becomes a building block to a career path as a revenue operations...

As an Application Support Analyst, a typical day might include the following:Perform the triage of customers' queries according to SLA Create Knowledge base article on a recurring topic Write and send a customers' external communication Provide training to a new customer on how to interact with our Service Desk Organize a call with the level 3 support team...

Job Highlights: Working days: 5 days' work week (Mondays to Fridays) Working hours: (8.30am to 5.30pm) Work location: Islandwide Remuneration package: Basic salary + Variable Bonus Salary will be commensurate with experience and ability to perform Provide 1st / 2nd level remote support including setting up, configure and troubleshooting Manage one or more...

WithersworldwideJob title: IT Support AnalystReports to: Regional IT Service Desk Manager/Head of IT Service Delivery**Location: SingaporeJoin a dynamic and fast-growing employment practice that is well-regarded by clients and has gained a foothold in all legal directories in recent years. We service top-tier clients including family offices, Fortune 500...

CompanyCivil Service ClubDesignationFront Desk ReceptionistDate Listed15 Nov 2023Job TypeEntry Level / Junior Executive Part/TempJob PeriodFlexible Start, For At Least 1 MonthProfessionAdmin / SecretarialIndustrySocial ServicesLocation NameAddress91 Bukit Batok West Ave 2, Singapore 659206MapAllowance / Remuneration$11 hourlyCompany ProfileJob...

This is a 12 months contract assigned to our clientWork Location: Serangoon NorthSalary Range : $2,300-$2,600Shifting Schedule1. 24 hrs rotating shift (with shift allowance for evening shift and graveyard shift)Monday-Sunday (including public holiday)Job Description:Service Desk expereinceResponsible for supporting the IT Help Desk Services organization to...

Provide 1st Level Support to usersRegisters, classifies and categorizes incidents and service requests, and undertakes an immediate effort in order to restore a failed IT service as possible [i.e. First Call Resolution (FCR)]Pro-actively interacts and gathers additional information from customer/users, as requiredEscalates next level of technical support for...

Are you looking for value adding and impactful work? Do you want to make a difference with your expertise? With us, you'll be able to make it happen. NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and solutions in consulting, digital services, technology, and more. We believe in utilizing...

Roles & ResponsibilitiesJob Opportunity: Service Desk Officer (1 Year Contract)Location: Suntec, SingaporeWorking Hours: Office Hours (details to be confirmed)Salary Range: $3,000 - $4,000Contract Type: Contract/OutsourcedKey Responsibilities:Helpdesk Support:First-Level User Problems: Provide helpdesk support by resolving first-level user issues and...

COMPANY DESCRIPTIONKaplan is one of the world's largest and most diverse education providers with over one million students globally. Headquartered in US, Kaplan is part of Graham Holdings (formerly The Washington Post Company) and is its largest subsidiary.Kaplan in Singapore has students from over 35 countries and regions. As a Lifelong Integrated Learning...

About the job:Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.Furnish and submit timely updates to customers on the status...

Application Support Analyst ( Payment, Banking | Changi )Responsibilities Responsible for production system integrity and production system readiness of systems under Payment System team for APAC region Provide L2 support and troubleshooting for production incidents and critical system interface through Payment System Support the Incident Manager in ensuring...

Job Scope: Support Change Management, Incident and Problem Management for IT Services (IT Infrastructure, Data Centre Operations, etc) Service desk management including IT Service Request, System Change and Enhancement Prepare and present status report of IT Service delivery performance metrics to stakeholders Manage IT operational risk and issues, system...