Service Desk Analyst

Service Desk AnalystJob PurposeDrive to closure for incidents & Service Requests tickets raised.Route issues to SMEs, vendors and act as point of contact to internal support teams and clients.Responsibilities: Diagnose and resolve technical hardware and software issues via call or remote tools. Opens, tracks, and closes trouble tickets; ensuring...

Allen & Overy is a leading global law firm operating in over thirty countries. We work on some of the most challenging and important deals and have built a reputation for delivering exceptional legal solutions that help our clients grow, innovate and thrive. The legal industry is changing, and we're committed to leading that change, putting our people first,...

Purpose:The IT Service Desk is the first point of contact for users for questions, requests, and incidents.The IT Service Desk function: Defines and deploys the ITprocesses and tooling for request, incident, change and problemmanagement for the entire ITfunction and aligns these processes with Operations and Product to aim for a consistent customer...

must have an extensive customer service background. The Service Desk Analyst possesses a good understanding of legal environment priority requirements.The core work hours are Monday through Friday, 40 hours per week (8 hours per day, with one hour for lunch), to be worked between the hours of 5am to 2pm. In addition to regularThis is a remote role with one...

Roles & Responsibilities Provide daily network status reports to the operations team. Create monthly metrics and reporting of service desk tickets. Provide direction on IT support issues, and keep appropriate staff informed of issues or concerns. Receive, manage and help to resolve online, chat and phone initiated technical issues and inquiries. ...

Roles & ResponsibilitiesIT SERVICE DESK ANALYSTPOSITION SUMMARYProvide 1st Level IT Support, via Phone and Remote-Control tool, to manage users’ incidents and queries in a professional and timely manner.KEY RESPONSIBILITIES AND RESULTS Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are...

Roles & ResponsibilitiesIT SERVICE DESK ANALYSTPOSITION SUMMARYProvide 1st Level IT Support, via Phone and Remote-Control tool, to manage users’ incidents and queries in a professional and timely manner.KEY RESPONSIBILITIES AND RESULTS Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are...

Roles & ResponsibilitiesIT SERVICE DESK ANALYSTPOSITION SUMMARYProvide 1st Level IT Support, via Phone and Remote-Control tool, to manage users' incidents and queries in a professional and timely manner.KEY RESPONSIBILITIES AND RESULTS Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are...

50737BR SINGAPORE SingaporeJob Description and RequirementsSIG is Growing We're hiring a Deal Desk Analyst to join our high-performing team. In this role you will collaborate with finance, legal and sales to facilitate the sale of our product and services to customers. Success in this position becomes a building block to a career path as a revenue operations...

Job details:Posted 04 April 2023SalaryNegotiableLocationSingaporeJob type PermanentDisciplineBanking & Financial ServicesReference262760_ Excellent new role Attractive compensation package Invested in your career developmentWe are representing a leading hedge fund to hire Desk Quant Analyst for the team in Singapore.Responsibilities: Support quant...

CompanyCivil Service ClubDesignationFront Desk ReceptionistDate Listed15 Nov 2023Job TypeEntry Level / Junior Executive Part/TempJob PeriodFlexible Start, For At Least 1 MonthProfessionAdmin / SecretarialIndustrySocial ServicesLocation NameAddress91 Bukit Batok West Ave 2, Singapore 659206MapAllowance / Remuneration$11 hourlyCompany ProfileJob...

Roles & ResponsibilitiesRole:Service desk EngineerJD:Responsibilities:· Provides 24x7 Service Desk support as defined by first response/Tier 1 support.· Provides phone , e-mail. First point of contact for troubleshooting all IT related problems,including hardware/software, passwords, and printer problems.· Be required to perform 24 X 7 shift work in...

This is a 12 months contract assigned to our clientWork Location: Serangoon NorthSalary Range : $2,300-$2,600Shifting Schedule1. 24 hrs rotating shift (with shift allowance for evening shift and graveyard shift)Monday-Sunday (including public holiday)Job Description:Service Desk expereinceResponsible for supporting the IT Help Desk Services organization to...

Job RolesJob Descriptions Provide first level client support. Receive, document, and categorise IT incidents reported by endusers. Follow predefined procedures to resolve incidents, ensuring mínimal disruption to business operations. Process and fulfil service requests submitted by users. This may involve provisioning new accounts, resetting passwords, or...

Roles & ResponsibilitiesResponsibilities• Oversight the team on desktop support, IT Service Desk and VIP support functions to Financial Institutions• Maintain high performance levels for service-related processes and implement improvement activities wherever necessary• Take ownership of critical incidents, coordinating with resolution parties and...

Roles & ResponsibilitiesJob DescriptionWIZTECH firmly believes in staff empowerment. In line with WIZTECH’s core values, the candidate is expected to uphold accountability, practise integrity, promote collaboration and ensure customer success.The number one goal of everyone in our team is to make our clients exceptionally happy, as customer experience is...

Roles & ResponsibilitiesJob DescriptionWIZTECH firmly believes in staff empowerment. In line with WIZTECH’s core values, the candidate is expected to uphold accountability, practise integrity, promote collaboration and ensure customer success.The number one goal of everyone in our team is to make our clients exceptionally happy, as customer experience is...

Roles & Responsibilities•Monitor enterprise IT networks, server systems and commercial clouds.•Single point of contact with customers/users, resolver groups, third party service providers and other departments•Answer hotline calls and respond to e-mails within agreed timescales•Take ownership of incidents/service requests reported by users, track the...

Singapore**Experience**: servicedesk**Skills**:servicedesk- Have Service Desk experience of 1-3 yearsPreferably Locals

Job Scope: Support Change Management, Incident and Problem Management for IT Services (IT Infrastructure, Data Centre Operations, etc) Service desk management including IT Service Request, System Change and Enhancement Prepare and present status report of IT Service delivery performance metrics to stakeholders Manage IT operational risk and issues, system...