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IT Service Desk Analyst

4 weeks ago

Singapore TEMPSERV PTE. LTD. Full time
Roles & Responsibilities

•Monitor enterprise IT networks, server systems and commercial clouds.

•Single point of contact with customers/users, resolver groups, third party service providers and other departments

•Answer hotline calls and respond to e-mails within agreed timescales

•Take ownership of incidents/service requests reported by users, track the incidents/service requests and ensure closure within agreed timescales

•Maintain documentation and comprehensive records of issues and problems


Requirements:

•Diploma/Higher NITEC in Information Technology/Computer Sciences/Electrical/Electronics/ Telecommunication

•Strong teamwork and communication skills

•Excellent customer service skills

•Prior experience in Network Operations Centre (NOC) environment preferred


Working hours: Office hours with Standby duties (Class 3/3A driving license required) / 12 hour rotating shift (no driving license required).


* Please indicate if you have any driving licenses in your resume.*


Interested candidates, please forward a detailed resume and email to career{a}tempserv.com.sg

Tempserv Pte Ltd

License No: 06C3745

Attention: Wee Wan Qi / EA Personnel No: R22109446


Tell employers what skills you have

Customer Service Skills
Outlook
Troubleshooting
Microsoft Office
Hardware
Ticketing
Class 3a Driving License
Active Directory
Telecommunication
Service Desk
Driving License
Class 3 Driving License
Windows
Communication Skills
ITIL
Customer Service
Technical Support

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