VP - Technical Support Manager
2 weeks ago
You will be leading a technical support team of 5 members for a financial institution to provide system and application support for output management systems
Responsibilities
- Leading a team to provide level 2 support for both infrastructure and application
- Ensuring smooth running of infra and application
- Managing Incidents and issues related to applications under remit
- Involved in leading the team to perform root cause analysis
- Carrying out automation of processes
- Ensuring timefly resolution especially for high severity incidents to business users
- Provide management reporting
- Ensuring processes are followed
Requirements
- Min 12 years of experience with min 7 years in technical support role
- Prior experience in leading support team in banking industry is preferred
- Comes from strong technical background, able to perform troubleshooting if required
- Prior experience in automation using windows
- Experience in troubleshooting windows systems issues
- Experience in vbscript is a plus
- Good experience in incident and problem management
- STrong analytical skills
- Strong communication skills
Interested candidates please email your latest resume to subagio@tangspac.com
Tell employers what skills you haveTroubleshooting
Analytical Skills
Hardware
Customer Support
VBScript
Root Cause Analysis
Problem Management
Application Support
TSM
Networking
Windows
Communication Skills
Banking
Linux
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