VP Production Support

1 week ago


Singapore ARGYLL SCOTT CONSULTING PTE. LTD. Full time
Roles & Responsibilities

We are seeking an experienced VP Production Support professional for a contract role within the Wealth Management domain. This is a 12 months extendable contract role.

The ideal candidate will have strong experience in production support, ensuring seamless operations, and providing solutions for complex issues in a high-stakes, fast-paced environment.

Key Responsibilities:
  • Production Support Management: Oversee the production support activities for Wealth Management applications, ensuring high availability, performance, and stability of systems and applications.
  • Incident and Problem Management: Manage and prioritize incidents, resolve production issues, and perform root cause analysis to prevent recurring problems.
  • Technical Troubleshooting: Provide expert-level technical support to quickly diagnose and resolve complex production issues across various applications and platforms.
  • Collaboration with Development Teams: Work closely with development teams to implement fixes, patches, and enhancements, ensuring smooth transitions from development to production.
  • System Monitoring & Maintenance: Monitor and maintain the health of production systems, identifying potential risks and implementing preventive measures to ensure uptime.
  • Service Level Agreement (SLA) Adherence: Ensure adherence to SLAs for production support, providing timely and effective resolution of issues.
  • Stakeholder Communication: Act as a point of contact for stakeholders, providing regular updates on production issues, system performance, and ongoing initiatives.
  • Documentation: Maintain comprehensive documentation for production processes, incident management procedures, and system configurations to ensure knowledge sharing and operational efficiency.
  • Team Leadership: Lead and mentor a team of production support engineers, ensuring they follow best practices and adhere to operational procedures.
Requirements:
  • Experience: Minimum 8-10 years of experience in production support, with at least 5 years in a leadership role, ideally within the Wealth Management domain.
  • Domain Knowledge: Strong knowledge of Wealth Management platforms, applications, and services, including trading, portfolio management, and investment advisory.
  • Technical Skills: Proficiency in troubleshooting production issues across a variety of technologies, including but not limited to Java, SQL, UNIX/Linux, and databases.
  • Problem-Solving: Exceptional problem-solving skills with the ability to analyze complex issues and find efficient solutions.
  • Communication: Excellent communication skills, with the ability to effectively liaise with senior stakeholders, development teams, and other business units.
  • Team Player: Proven ability to work in a collaborative team environment, managing multiple priorities and delivering results under pressure.
  • Qualifications: A degree in Computer Science, Information Technology, or a related field is preferred.
Argyll Scott Consulting Pte Ltd
Tell employers what skills you have

Wealth Management
Investment Advisory
Troubleshooting
High Availability
Root Cause Analysis
Information Technology
Production Support
SQL
Problem Management
Application Support
Pressure
Consulting
Team Player
Java
Databases
Incident Management
Technical Support

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