Production Support
4 weeks ago
Title: Production Support / Application Support
Reachout at vijay@helius-tech.com or WA at +65 92333815 for a quicker response.
JD:
- Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP).
- Collaborate with cross-functional teams to identify and resolve production issues.
- Perform root cause analysis and provide solutions to prevent future issues.
- Create and maintain documentation related to production issues and resolutions via JIRA.
- Implement and maintain processes and procedures to improve production support.
- Participate in on-call rotation and respond to production issues after business hours. There are two shifts, Morning (7 AM to 4 PM) and Afternoon (2 PM to 11 PM), running 7 days a week.
Preferred Qualifications:
- Bachelor's degree in Computer Science or related field.
- 2–4 years of experience in Production Support or related role.
- Strong technical skills in Java, SQL, UNIX, and scripting languages.
- Ability to troubleshoot and resolve complex production issues efficiently.
Thanks, and Best Regards
Karanam Vijaya Kiran
(EA Registration no: R1443178)
HP: +65 92333815
Recruitment Manager
Helius Technologies Pte Ltd (EA Licence No: 11C3373)
Tell employers what skills you haveTroubleshooting
Oracle
Web Application Support
Root Cause Analysis
Scripting
CRM application support
Unix
shifts schedules
MariaDB
Production Support
SQL
JIRA
Application Support
Banking
ITIL
Java
Linux
Technical Support
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